Welcome to Blackthorn Messaging!
  • 17 Jan 2024
  • 1 Minute to read
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Welcome to Blackthorn Messaging!

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Article Summary

This guide will help you become familiar with the key features of our powerful, business-class text messaging software. Blackthorn Messaging delivers enterprise-level text messaging capabilities for your fast-paced teams. It gives you the ability to send and receive text message communication from directly within Salesforce. It allows you to manage two-way text message conversations with your prospects and customers with a series of powerful tools such as templates, campaigns and workflow automation.

Installation

Account Setup

Individual Messaging

Conversation Maintenance

Configure Bulk Messaging

Phone Number Lookups

Campaigns

Create a Template

Automation

Additional Features

FAQ

Release Notes

Performance and Scale Testing

Performance and Scale testing must be pre-approved by both Salesforce and Blackthorn. Please complete the steps below.

  1. Follow the guidance provided by Salesforce and seek Salesforce approval
  2. Once you obtain Salesforce approval, submit a case to Blackthorn with your plan and detailed testing scenarios. You will be able to upload attachments after your ticket has been opened. 
  3. If approved, Blackthorn will work with you to determine an optimal date and time to run your tests.

Please read Performance and Scale of Your Experience Cloud Site for additional resources.


What's Next