General FAQ

Q: How do I cancel my Messaging plan in the app?
A: While users can perform upgrades from the Admin panel, there isn't a self-service option to cancel. Please contact Blackthorn Support to create a case, and they will help you cancel your subscription.

Q: How do I remove phone numbers from my subscription?
A: The first step to remove one or more phone numbers is to contact Blackthorn Support. We will then remove unwanted phone numbers from your Twilio and Salesforce accounts and update your subscription to reflect the correct number of phone numbers.