Error Codes and Quick Fixes

We are here to help solve those pesky error messages! :dancers:

Error Codes


Error 2001

This error message means that you don't have access to the page.

  • If you are the organizer of the event, make sure the attendee has access to the event via Visibility Controls

Error 2004

This error message is related to one of the following issues:

  • Event has visibility control groups.
  • Event is not published.
  • Event no longer exists.
  • Event status is not Active nor Draft

Additional Information:

  • If you are the organizer of the event, please follow these instructions to ensure your events installation is activated.

  • If you are the organizer of the event, please make sure your event is Published by following these steps.

  • If you are wanting to attend this event, please contact your organizer and let them know you received a 2004 error message when trying to register.

Error 2006

This error message means that it's an internal error. It may also happen if you have the license but the open authorization has not been completed for the Blackthorn | Event application.

  • If you are the organizer of the event, please follow these instructions to OAuth your events.

    • If you are wanting to attend this event, please contact your organizer and let them know you received a 2006 error message when trying to register.

If the problem still exists, please contact [email protected]

Error 2010

This error message means that your connected Events user doesn't have a Payments license and the Blackthorn Payments | Admin Permission Set hasn't been assigned.

  • If you are the organizer of the event, please make sure that your connected Events user have a Payments license and has the Blackthorn Payments | Admin Permission Set assigned.

    • If you are wanting to attend this event, please contact your organizer and let them know you received a 2010 error message when trying to register.

FAQ:


Q: How can I turn off real-time rollup?
A: Salesforce Setup > Custom Settings > Click "Manage" next to "Blackthorn | Events Settings" > Enable "Disable Attendee_RollupToEvent__c"


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