Cheat Sheet: Swift Check-In Quick Reference
| Action | Steps |
|---|---|
| Enable Swift Mode | Settings > Swift Check-In Mode (Beta): ON |
| Load Attendees | Connect to Wi-Fi and open the relevant Event |
| Rapid QR Scan | Turn ON Continuous Scan Mode in Settings |
| Search for an Attendee | Enter full First Name, full Last Name, full Email, or company (Account) |
| Check In | Swipe left on the Attendee name or tap for more details |
| Add New Attendee Manually | Tap the "+" button (bottom right) |
| Add New Attendee with a BT External ID | Connect to the Wi-Fi and scan the BT External ID QR code |
| Sync Check-Ins | Connect to Wi-Fi and tap the Cloud icon (top right) |
| View Status/Errors | Recent Check-Ins tab, Sync Manager (Cloud icon) |
| Need help? | Copy the Request Id from the Sync Manager, and contact Blackthorn Support |
Troubleshooting
| Problem | Solution |
|---|---|
| Can’t find an Attendee | Double-check spelling; Try searching by email; Connect to Wi-Fi and tap CHECK SF FOR NEW ATTENDEES; Add manually if still not found |
| Search returns no results | Must use the Attendee's full First Name, full Last Name, full Email, or company (Account)—no partial matches. Must have loaded the Event with Wi-Fi connectivity before going offline. |
| Check-ins say “Pending” | Not yet synced; connect to the internet, tap the Cloud icon, then tap the SYNC X CHANGES button. |
| Sync fails / error shown | Tap Retry in the Sync Manager; copy the Request Id and contact Blackthorn Support if it persists. |
| The QR code isn’t working | If there is low light, try turning on your phone flashlight by clicking the lightning icon when your scanner is open. If that fails, try searching by name or email instead. |
| The device is slow or unresponsive | Connect to the Wi-Fi to download the Event before going offline. If thousands of Events are active, try unpublishing past Events. |
| Accidentally closed the app during sync | Don’t worry—sync will continue when you reopen the app. |
| Still need help? | Copy the Request Id from Sync Manager and contact the event supervisor or Blackthorn Support. |
FAQs
Q: What if I can’t find someone in the search?
A: Try their full email address. If still not found, use the “+” button to add them manually.
Q: What does “Pending” mean?
A: The check-in is not yet synced. Tap the cloud icon when you’re online to finish syncing.
Q: Can I use Swift Mode check-in on iOS and Android?
A: Yes, Swift Mode is available on iOS and Android devices.
Q: Can I skip the Attendee Detail page to scan multiple QR codes quickly?
A: Yes, turn on Continuous Scan Mode for faster scanning.
Q: What should I do if sync fails?
A: Tap Retry in the Sync Manager. If it still fails, copy the Request Id and contact Blackthorn Support.
Q: What if I forget to sync the data updates?
A: Your updates will be stored on your device and can be synced at any time unless you delete the app from your device entirely.
Support
For unresolved issues, copy the Request Id from the Sync Manager and contact your event supervisor or Blackthorn Support.