Attendees may see different navigation options at the bottom of the screen. The out-of-the-box tabs are Agenda, Info (Event details), Ticket (QR Code), Attendees (Attendee List), and More (additional configuration options).
Please note that Event Organizers can change the tabs’ names to match their Events better.
Upcoming Events
On the Upcoming Events page, you can see all the Events you registered for. If you are registered for multiple Events that are using the Blackthorn Event Navigator app, you can swipe between Events.
Click Open Event to open an Event.
Agenda
On the Agenda page, you will see two tabs at the top of the screen: Full Agenda and My Agenda. The Full Agenda tab includes all of the Sessions happening during the Event. My Agenda only consists of the Sessions you have registered for.
To refresh the screen, pull down on the screen.
Full Agenda
The Full Agenda page shows the name of the Event. If the Event happens over multiple days, you’ll see the days/dates of the Event; clicking the day/date shows all the Sessions, sorted by Start Time, on that day.
During a multi-day Event, the Full Agenda page will open on the current date if that day has Sessions, making it easier to see what’s happening.
You can also filter Sessions by Tracks by clicking the drop-down menu (upside-down triangle) next to the first day of the Event. Tracks separate Sessions by categories, making it easier to find a specific Session.
Click on a Session to open a new page with information, such as the Session’s name, description, start and end times, location, cost, and Speakers. (Clicking a Speaker opens a new page with the Speaker's image, name, and bio.)
Click here to learn how to register for a Session.
My Agenda
Click the My Agenda tab to see the Session(s) you registered for.
Click the Session to view its details (name, start and end dates, start and end times, and the description).
Click here to learn how to cancel your registration for a Session.
Info (Event Details)
The Info tab includes details about the Event, such as the dates, times, location, description, and directions.
Ticket (QR Code)
Use the QR code to check in for your Event or Session(s).
Attendees (Attendee List)
The Attendees tab includes an alphabetical list of Attendees who registered for the Event.
Click here to learn how to search for Attendees at your Event.
NOTE: Attendees who have hidden their Attendee profile will not be visible.
More Menu (Additional Configuration Options)
Update Your Attendee Profile
Click the “More” menu tab.
Click on your name.
Click the Edit button.
Update the following information. (You cannot change your first and last name.)
X (Twitter)
LinkedIn
Instagram
Click the “Hide from Attendee List?” toggle to remove your information from the Attendee List.
Click Save.
Change Organization
For example, University A and University B both use Blackthorn Events, and each has an upcoming Event with the Event record’s Enable Navigator Attendee Mobile App field enabled.
As an Attendee, I earned my undergraduate degree at University A and my graduate degree at University B. Each university represents an organization in the Navigator app, and I can switch between them to see information about the different Events.
Click the More tab.
Click Change Organization.
Select a new Organization.
On the Upcoming Events page, select an Event from the new Organization.
Switch Event
Complete the following step to return to the Upcoming Events page or select a new Event.
Click the More tab.
Click Switch Event.
You will be taken back to the Upcoming Events screen, where you can select another Event you registered for.
Contact Us
Blackthorn created the Navigator app; however, Attendees who need assistance must use the app’s Contact Us feature to contact the Event Organizer. Blackthorn cannot assist individual Event Attendees.
If the Contact Us form does not work, Attendees should reach out via the Event webpage’s Contact Us form or by directly contacting the organization hosting the Event.
Click the More tab.
Click Contact Us.
Enter information in the following fields.
First Name
Last Name
Email
Subject
Message
Click Send.
Blackthorn created the Navigator app; however, Attendees who need assistance must use the app’s Contact Us feature to contact the Event Organizer. Blackthorn cannot assist individual Event Attendees.
If the Contact Us form does not work, Attendees should contact the Event Organizer from the Event webpage’s Contact Us form or by directly contacting the organization hosting the Event.
If the Event Organizer needs additional information, they should open a case with Blackthorn Support.
Quick Start
Click the More tab.
Click Quick Start.
Review the steps for an overview of how to use the app.
Sign Out
Click the More tab.
Click Sign Out.
Click Sign Out.
