Here are the questions we hear most. Still have a question? Contact Blackthorn Support through the Blackthorn Community.
I don't have the "Page-Designer" picklist value on the UI Experience field
If you do not see Page Designer in the UI Experience picklist on the Event record, an administrator can open the Blackthorn Events admin page and click Update Picklists once. This adds any missing values. You can also add the value manually in Setup. You need permission to customize applications (typically System Administrator or equivalent).
From Setup, open Object Manager.
Select Event (the Blackthorn Events object).
Click Fields & Relationships.
Click UI Experience.
In the Values related list, click New.
Enter Page Designer as the picklist value label. Use that exact spelling and capitalization so the API name is Page-Designer.
Click Save.
If your org uses record types on Event, open each relevant record type, edit the UI Experience picklist, and move Page-Designer into Selected Values so users can choose it on Event records.
On an Event record, set UI Experience to Page-Designer before you open Page Designer or publish the event page. If UI Experience is Dynamic, Tabbed, or Simple, Page Designer layouts will not apply.
My event page says "This Event will be live soon."
The event has no layout of its own, and your organization has no default layout. Open Page Designer, then assign a layout to the event or mark one as your default from the Your Layouts tab.
I'm seeing a 2009 error on my Event URL
2009 errors can indicate an Events application authorization issue. Follow these steps to reauthorize:
From the App Launcher, navigate to the Blackthorn Events (Admin) app.
Click the Blackthorn | Events Admin tab.
Click Authorize the App.
Click Allow.
Note: The authorizing user should have a standard System Administrator profile and be assigned both an Events and Payments license, along with the following permission sets:
Blackthorn | Events (Admin)
Blackthorn | Payments (Admin)
My changes won't save.
For a brand-new layout, save it once with a name using the floppy disk icon. That turns on autosave, which saves each change about five seconds after you stop editing. After you import a template or JSON, click Save Layout to turn autosave back on.
My webpage looks different on mobile.
This is expected. Columns stack to a single column on mobile by default. Use the tablet and mobile preview buttons in the toolbar to check and adjust your layout.
I switched from Dynamic, Tabbed, or Simple UI and my event page changed.
This is expected. The Page Designer UI is used for Page Designer layouts. Go to the Event record and switch the UI Experience field back to your previous setting if needed.
My theme colors won't apply to a component.
Some components have per-component color overrides that take precedence over global theme settings. Check the component's Style tab in the settings sidebar for any color overrides and clear them to restore theme inheritance.
Can I use the same layout for multiple events?
Yes. Page layouts are reusable. Go to each Event record and set UI Experience to Page-Designer, or set the layout as the default layout so all Page Designer tagged events use it automatically.
Can I mix Page Designer events with other event types in the same Event Group?
Avoid this. When a group contains both Page Designer and non-Page Designer events, the Page Designer theme can leak into the styling of the non-Page Designer events. This is a known issue.
I updated a theme color but my gradients didn't change.
This is expected. When you change a palette color, elements that use that color update with it. Colors you picked yourself for a specific element stay as they are, and section and column gradients update only when you switch to a different theme. To change gradients, update them in Site Settings (for example, Site Settings → Gradients).
How do I add padding to a specific column without affecting the whole section?
Use the Page Structure view (the Structure tab in the right-hand settings panel) to select the exact column you want to target, then use the Spacing controls in the settings panel. This keeps changes isolated to that column. You can also click directly on an individual component inside a column and adjust its spacing from the component's own settings panel, which affects only that component and not neighboring columns or the entire section.