Auction Checkout Console

The checkout console is where staff take payment for a bidder at the event. Open Checkout from an auction. It has three tabs: Console, Unpaid and Reconciliation. It needs the Auction Settlement switch.

Take payment

1. Pick a registration from the queue, 20 at a time with Show more.
2. Review the order: won items, premium, raffle tickets and pledges, with the amount owed.
3. Add a payment. Types are Card on file, Keyed card, Cash, Check, Wire and Other. Check and wire payments take a reference.
4. Add more payments to split an order. The order is paid when payments equal the total.

• A payment above the balance is rejected and nothing is written.
• Cash, check, wire and other payments are voided with Void, which restores the balance. A payment already on a sent receipt cannot be voided.
• Card payments are reversed with Refund, not Void. Refunds need an admin and cannot exceed the amount paid.
• Submitting the same payment twice records it once.
• If auto-charge is working on the same registration, you see a lock message. Try again after it finishes.

Unpaid

Lists winners with a failed, needs-action, no-card or unpaid status. Export CSV matches the list.

Reconciliation

Flags Charged, not recorded; Recorded, not charged; Amount mismatch; FMV mismatch; and Sync pending. When Stripe cannot be reached, card payments show as Unverified and the page still loads.

Check-in and paddle cards

Check in a bidder and print paddle cards, four per page. A registration with no paddle number gets one assigned before printing.