Version 3.36.2

Power Dialer: Component Error

Description

The error message "A component error has occurred" has occurred while running the powerdialer and occasionally when opening Lead records.

Resolution

External IDs will now populate correctly, stopping the error from occurring.

Apex Errors

Description

The customer intermittently received the following Apex Error from Salesforce when users sent messages from the Lead record.

Resolution

Created a method to terminate previous jobs if they are already in the system. We have tested with multiple users by terminating the jobs scheduled by the other users.

We will perform a backend sort when the actual job is running. If the job already exists, we will not schedule it again!

NOTE: This issue still exists and occurs in different ways. The team is working on a robust fix!

Slowness in the Org

Description

A user recently upgraded the Blackthorn Messaging app managed package and noticed extreme slowness in their org.

Resolution

We updated the Utility Functions and functionality to identify the operating console and worked on the Console App related library.