Recreating Records

Records that exist in Stripe but not in Salesforce can be recreated in Salesforce from the Stripe IDs.

Here's an example of recreating a charge so the refund can be conducted within Salesforce.

1. Log into the Stripe dashboard to see the relevant IDs.
   • Gather the following IDs:
     • Card ID
     • Customer ID
     • Transaction ID
2. Create a new Transaction in Salesforce.
   1. Go to Setup > Custom Settings > Blackthorn Pay - Trigger Settings.
   2. Click Manage and disable relevant triggers to manipulate records.
   3. Fill in the following fields:
      • Record Type = "Charge"
      • Amount = Stripe Dashboard Charge amount
      • Currency ISO
      • Transaction Status = "Completed"
      • Payment Status = "Captured"
      • Set the Payment Method lookup to the correct Payment Method that matches the Card ID from Step 1.
3. Click Refund in Salesforce.