---
title: "Manage Opt-outs"
slug: "manage-opt-outs"
updated: 2022-07-13T20:55:49Z
published: 2022-07-13T20:55:49Z
canonical: "docs.blackthorn.io/manage-opt-outs"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.blackthorn.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage Opt-outs

Whenever someone texts one of the STOP keywords to one of your phone numbers, the `Do Not SMS` checkbox field will be checked on the parent record.

## Single Phone Numbers

For example, someone texts STOP from 555-555-5555 and the incoming message is matched to a Contact named John Doe. The `Do Not SMS` checkbox will then be checked on John Doe’s Contact record. When the `Do Not SMS` checkbox is checked on a record, Blackthorn Messaging will not let you send a message to that record.

The first image below shows a Contact where the `Do Not SMS` checkbox is checked. The second image shows the message that will be displayed when you attempt to send a message to that Contact. ![manage optouts_1](https://cdn.document360.io/f977eec0-500f-40a3-b663-724a51f78075/Images/Documentation/manage%20optouts_1.png)

---

![manage optouts_2](https://cdn.document360.io/f977eec0-500f-40a3-b663-724a51f78075/Images/Documentation/manage%20optouts_2.png)

## Bulk Messaging

When you send a bulk message or a campaign message, any records that have the `Do Not SMS` checkbox checked will be skipped and no message will be sent to those records.