Blackthorn Community
  • 13 Jul 2022
  • 1 Minute to read
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Blackthorn Community

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Article Summary

It’s live!

We just rolled out two great features in our Support Community to help take the stress out of success!

  • Salesforce Knowledge: Visit our Support Community and search our Knowledge articles for helpful troubleshooting tips, FAQs, and current issues before opening a case.

  • Known Issues: We pulled data directly from our engineering tools to create a current list of Known Issues. Use our Knowledge articles to learn more and subscribe to an issue to track its progress without opening a case.

Checkout the Community Page and Customer Portal! It's your space to manage support requests, connect with other Blackthorn app users, and grow your knowledge.


Paid Support Plan customers have received an invite to our Customer Portal (limit 2 users per company) and chime in on Chatter.

Login to submit a new case, check the status of an open ticket, and view your support history. Part of a team? All team members can view and submit cases from one centralized location, eliminating the need to search for answers and circulate follow up communications.

Collaborate on Chatter - Connect and engage on our community forums.
Share ideas, contribute best practices, troubleshoot issues, and track content and topics relevant to your industry.

If you didn't receive a login request or need to upgrade to a paid support plan to receive this feature, please submit a request here.