Authorize.net
  • 24 Jan 2023
  • 8 Minutes to read
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Authorize.net

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If you were an Authorize.net customer before coming to Blackthorn | Payments, you may want to sync your customers and Payment Methods from Authorize.net into Salesforce. Please refer the documentation below for instructions to migrate the historic customers and Payment Methods into Salesforce.

Overview

With Authorize.net, we support over 20 processors. The list of supported processors is here.

When setting up Authorize.net, you can either use Authorize.net as a processor or use any number of their supported processors. The pricing will vary.

Scope

The Authorize.net Payment Gateway is currently supported with PayLink, DocumentLink, and the Events checkout.

Instructions

If you do not have an Authorize.net account and need one, please fill out this form. If you have a contract with one of the supported 20+ processors and want to use Authorize.net as your Payment Gateway, you'll need an Authorize.net account. Use these account credentials to connect your Payment Gateway following the setup doc below.

Customer Information Manager

If you've had an Authorize.net account for a while (pre 2018) you'll want to ensure that you've enabled the Customer Information Manager. This will ensure you don't run into unexpected errors later. From your authorize.net account goto Tools > Customer Information Manager > Click "Sign up for Customer Information Manager (CIM) Now". Check out this article for more information and screenshots.

Setup

Create a Payment Gateway

Multiple Currencies

If you are a customer that needs to support multiple currencies through your Authorize.net Payment Gateway you will need to create an Authorize.net gateway for each currency. This is a limitation for Authorize.net.

We do have a validation you can enable to make sure your Transaction record currencies match your Payment Gateway currencies. Check it out here.

To begin, you will need to create a Payment Gateway record to connect to your Authorize.net account. It can be done via the Payment Setup Wizard or the Payment Gateway tab.

Using the Blackthorn | Payment Setup Wizard

  1. Navigate to Blackthorn | Payments (Admin) app and click the Blackthorn | Payments Admin tab.
  2. Set Provider = "Authorize.net".
  3. Check "Test" if you want to connect to your Authorize.net sandbox.
    If you don't have a sandbox account yet, create a sandbox for testing.
  4. Click Connect to Gateway.
  5. Complete the Payments Setup Wizard flow.

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Once the Setup Wizard is completed, you'll notice that the Gateway User EmailGateway Public Key and Payment Gateway Account Country fields are auto-populated. This means that the Payment Gateway is successfully connected.

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Using the App Launcher

  1. Navigate to the App Launcher and select Blackthorn | Payments (Admin) app.
  2. Navigate to the Payment Gateways tab and click New.
  3. Define the Payment Gateway Name.
  4. Set Provider = "Authorize.net".
  5. Check "Test" if you want to connect to your Authorize.net sandbox.If you don't have a sandbox account yet, create a sandbox for testing.
  6. Provide a Webhook Label, if Webhooks are implemented (Optional).
  7. Provide a valid currency code in Default Currency, a blank Default Currency is considered "USD".
  8. Click Save.

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  1. Once the record is saved, click Connect to Gateway.

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The Gateway User Email, Gateway Public Key and Payment Gateway Account Country will be auto-populated once the gateway is successfully connected.

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Define the Gateway User ID

Now that you are connected to your Payment Gateway, you need to manually copy the “API Login ID” from your Authorize.net account and paste it in the Payment Gateway Gateway User ID field.

  1. Log into your Authorize.net account.
  2. Click Account and then API Credentials and Keys.

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  1. Copy the "API Login ID".

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  1. Enter the “API Login ID” in the Gateway User ID field.

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  1. Click Save.

Add a Payment Method

Follow the instructions below to set up Credit Card and ACH Payment Methods with Authorize.net.

Create a Transaction

  1. Create a new Transaction record (Charge).
  2. Set the Payment Method lookup field to an Authorize.net related record.
  3. Enter an Amount.
  4. Enter a Description (Optional).
  5. Set the Invoice Number (Optional) - You will need to add this field to the page layout.
  6. Click Save.
  7. Click Capture or Authorize.

Refer to the Charge a Transaction guide for additional information.

Refund a Transaction

Click Refund to refund a captured Transaction or to release an authorized Transaction.

Full or Partial Refund?

Currently, Authorize.net supports only full refunds

Duplicate Transactions

To prevent incorrect duplicate Transactions when using Authorize.net, a new custom setting labeled “Duplicate window” was added to Blackthorn Pay - Trigger Settings. The new custom setting includes the following functionality.

  • The user is UNABLE to capture the duplicate Transaction when
    • the Transaction is within the time mentioned in the Duplicate window custom setting
    • the Duplicate window = “NULL” in Custom Settings
  • The user is ABLE to capture the duplicate Transaction when
    • the time is after the time set in the Duplicate window custom setting
    • running the Batch Job

Transaction Errors

An error code and message are provided in the Error Message and Error Code fields when a Transaction fails.

Review the response codes to find specific details about the Error Code (Response Codes).

To generate a failed Transaction for testing, visit Authorize.net Testing Guide.

Webhooks

Webhooks provide a mechanism where a server-side application (in this case Authorize.net) can notify a client-side application (in this case Payments) when a new event (like customer create, update, delete, charge capture, charge failed, etc) has occurred on the server.

Webhooks automatically send specified data to a destination (endpoint) from database events.

Follow our instruction guide here for setting up Webhooks in Authorize.net.

Create a Customer in the Authorize.net Portal

If you have created a Customer Profile in Authorize.net, Webhooks can update Salesforce and add the new Payment Gateway Customer record and Payment Method record.

Considerations:

  • Payment Profile information will used to populate the Payment Method record.
  • Customer Profile in Authorize.net does not contain many fields. In order to populate the Payment Gateway Customer record, fields from the Payment Profile may be used.
    • Example: Authorize.net Payment Profile Name = Payment Gateway Customer Name.

Visa Checkout (Optional)

Get the Visa Key from Authorize.net

  1. Login in your Authorize.net account.
  2. Click Account tab > Digital Payment Solutions.
  3. Click Signup next to "Visa Checkout".
  4. Capture the "Visa Key" from the Visa Checkout API Key section.

Create a Salesforce Site (if not yet created)

  1. Register with a site domain in Salesforce. Setup > Search for Sites > Sites > Register with a unique Domain > New.
  2. Fill in the required information.
  3. Set any page to Active Site Home Page = "True".
  4. Click Save.
  5. Capture the URL and Path. Ex. https://myurl-developer-edition.na91.force.com/mypath

The client-side HTML will call start () function to init (payload). You have to use the "Visa Key" in the HTML. The same value will be stored in the Gateway Public Key field on the Payment Gateway.

Migrate Payment Methods and Customers

If you were an Authorize.net customer before coming to Blackthorn Payments, you may want to sync your Authorize.net customers (Customer Profile), Payment Methods (Payment Profiles), and Transactions from Authorize.net into Salesforce.

This guide will help you understand our object model so you can easily sync the information using the Data Loader tool.

  1. Create a Payment Gateway in Salesforce and connect to your Authorize.net account.
  2. Export customers and cards information from Authorize.net gateway into an excel document. Please convert to CSV type file.
  3. We have two objects in Salesforce - Payment Gateway Customers and Payment Methods where this information will be mapped. Prepare an excel spreadsheet with this customer information mapping to respective fields on the Payment Gateway Customer/Payment Method.
  4. In Salesforce, go to Custom Settings > Blackthorn | Payment Triggers > Edit > Disable all triggers.
  5. Contact Blackthorn Support to disable CVV and Postal Code checks. (If you have information about the postal code, we can skip disabling this for you.)
  6. Download the CSV file and import into the Payment Gateway Customer in Salesforce using the Data Loader.
  7. Export the Payment Gateway Customer list from Salesforce and locate the record ID. Map the record ID in your Excel spreadsheet to Payment Gateway Customer lookup field on the Payment Method before importing.
  8. Import the Payment Methods into Salesforce.
  9. Visit Custom Settings to “Enable all triggers”.

Customer Field Map

Salesforce Field Name Authorize.net Label
Payment Gateway Customer Payment Profile
Email Email
Name First Name + Last Name
Customer ID Customer Profile ID
Description Description
Billing City (Optional) City
Company Company
Postal Code(optional) ZipPostal Code
Billing Street 1 (Optional) Address
Billing State (Optional) StateProvince
Billing Country Country
Phone Phone

Payment Field Map

Salesforce Field Name Authorize.net Label
Payment Method Payment Profile
Holder’s Name First Name + Last Name
Email (Optional) Email
Card ID Payment Profile ID
Customer ID Customer Profile ID
Record Type(Card/ACH) Payment Type (CreditCard/Bank Account)
Street(Optional) Address
City(Optional) City
State (Optional) StateProvince
Country (Optional) Country
Last 4 Digits CardNumber (last 4 digits)
Payment Gateway (lookup) Hardcode the PG id
Payment Gateway Customer(lookup) Fetch id from SF
Payment Method Status Valid

Alternative Migrating Method

To link the Contacts and/or Accounts to the Payment Gateway Customer or Payment Method records, complete the following steps.

  • Create a report in Salesforce for Contacts with the First Name, Last Name, Email, and Record ID fields.
  • Export them to a CSV file.
  • Create and export a report of all Payment Gateway Customer records with Name, Email and Record ID fields.
  • In Sheet B, create a new column "Contact" and add the formula to match the contacts to the Payment Gateway Customer via email.
  • Download to CSV then import them back into Salesforce with size 1.
  • Once the Contact lookup is set on the Payment Gateway Customer, it will auto-update the related Account as well as update all associated Payment Methods with the set Contact and Account.
Using a Process Builder

If you want a Contact record created, you can create a Process Builder to create a Salesforce Contact when the Authorize.net Customer record is created in Salesforce.

This sync process is only to migrate your records from that moment backwards. Syncing Authorize.net with Salesforce going forward can be done through Webhooks, but you should not be originating records outside of Salesforce.

Testing data

Find the testing information for Authorize.net here.

Troubleshooting

If you have received an error with Authorize.net or have a question, please view our Troubleshooting page. If you still have Authorize.net questions, please contact Blackthorn Support. We're happy to help!