---
title: "Welcome to Blackthorn Messaging!"
slug: "welcome-to-blackthorn-messaging"
updated: 2026-05-12T22:46:02Z
published: 2026-05-12T22:46:02Z
canonical: "docs.blackthorn.io/welcome-to-blackthorn-messaging"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.blackthorn.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Welcome to Blackthorn Messaging!

This guide will help you become familiar with the key features of our powerful, business-class text messaging software. Blackthorn Messaging delivers enterprise-level text messaging capabilities for your fast-paced teams. It gives you the ability to send and receive text message communication from directly within Salesforce. It allows you to manage two-way text message conversations with your prospects and customers with a series of powerful tools such as templates, campaigns, and workflow automation.

[Blackthorn Messaging Overview](https://player.vimeo.com/video/1170320511?badge=0&autopause=0&player_id=0&app_id=58479)

- [Installation](https://docs.blackthorn.io/docs/pre-installation-requirements)
- [Account Setup](/v1/docs/messaging-account-setup)
- [Individual Messaging](/v1/docs/individual-messaging)
- [Conversation Maintenance](/v1/docs/conversation-maintenance)
- [Configure Bulk Messaging](/v1/docs/configure-bulk-messaging)
- [Phone Number Lookups](/v1/docs/phone-number-lookups)
- [Campaigns](/v1/docs/campaigns)
- [Create a Template](/v1/docs/messaging-templates)
- [Automation](/v1/docs/messaging-automation)
- [Additional Features](/v1/docs/messaging-additional-features)
- [FAQ](https://docs.blackthorn.io/docs/messaging-general-faq)
- [Release Notes](/v1/docs/messaging-release-notes)

## Performance and Scale Testing

Performance and Scale testing must be pre-approved by both Salesforce and Blackthorn. Please complete the steps below.

1. Follow the guidance provided by Salesforce and seek [Salesforce approval](https://help.salesforce.com/s/articleView?id=000387059&type=1).
2. Once you obtain Salesforce approval, [submit a case](https://community.blackthorn.io/s/support-request) to Blackthorn with your plan and detailed testing scenarios. You will be able to upload attachments after your ticket has been opened.
3. If approved, Blackthorn will work with you to determine an optimal date and time to run your tests.

Please read [Performance and Scale of Your Experience Cloud Site](https://help.salesforce.com/s/articleView?id=sf.exp_cloud_plan_performance_scale.htm&type=5) for additional resources.