Please follow this link for more information on Stripe for Nonprofits
We have a scheduled Form Process that runs every 5 minutes, please view our Blackthorn Donations Form Submission Documentation, here.
Open-Ended Recurring Donations are, "single donation amounts given over and over again, with no ending date defined". For more information on the types of recurring donations, see this article from Power of Us.
Login and click on this link: https://donations.blackthorn.io/auth/salesforce. This will reauthorize donations under the new user. Then delete all
Blackthorn Donations Form Submission jobs and reschedule through the Donations Setup Wizard.
- For Standard Objects:
Setup | In the Quick Find/Search type in the Object Name | Select “Fields” under the Object | Select either the Standard or Custom Field that you want to map to
- For Custom Objects:
Setup | In the Quick Find/Search type in “Object” | Select “Objects” under Create | Select Object | Select either the Standard or Custom Field that you want to map to
The Form Submission object is where records are created as a result of submitting the web form. Each record created has error logging when the forms fail to process. The Error message field can give insight into why forms can fail to process.
Your browser could be blocking the Donation Form extension from processing your redirect URL or "success message" if you have an enabled ad block. Either allow the page to process or disable the ad block to allow the Donation Form process to complete.
Form Submission Error: System.DmlException: Insert failed. First exception on row 0; first error: DUPLICATES_DETECTED, Use one of these records?:
This error is associated with the Alert Notification within your Contact Duplicate Rule.
To Correct: Navigate to your Contact Duplication Rule and uncheck "Alert" next to Operation on Create.
Need a way to verify if there are any Duplicate Contacts? Create a Duplication Report
Currently the "Clone" button will clone the Donation Form but not the Form Amounts or Form Questions.
A Clone function for Amounts and Questions is coming in Q4...
In the Sandbox there is a setting that must be changed to all for successful testing. The below screen shot has this setting to change. The Form Submission record will see this error if it has not been changed "caused by: System.EmailException: SendEmail failed. First exception on row 0; first error: NO_MASS_MAIL_PERMISSION, Single email is not enabled for your organization or profile.: "
Updated 3 months ago