- 13 Jul 2022
- 5 Minutes to read
Translations and Multi-Language Events
- Updated on 13 Jul 2022
- 5 Minutes to read
Blackthorn has multiple translation options for Events that will fit various use cases.
Please reach out to our support team if you'd like to participate in as an early adopter!
The following changes only apply to Translations using Google’s API:
- If a Source Language is set on the Event Settings, the Event URL will automatically be displayed in that language. Language can be changed by the Language Selector (if enabled).
- If a Source Language is NOT set on the Event Settings, then the Event URL will automatically be displayed in the language related to the user’s browser locale setting. Language can be changed by the Language Selector (if enabled).
- If a Source Language is set on the Event Settings related to an Event Group, then the Event Group URL will automatically be displayed in that language. Language can be changed by the Language Selector (if enabled).
- If a Source Language is NOT set on the Event Settings related to an Event Group, then the Event Group URL will automatically be displayed in the language related to the user’s browser locale setting. Language can be changed by the Language Selector (if enabled).
Blackthorn harnesses the power of Google Translate as the basis of our Events translation capabilities.
By default, with no specific Salesforce configuration, Event pages load in English. A user may change the language by using the Language Selector on the Event.
From your Event Settings record, you can also:
- Set the Language Selector to "Off" to hide it from your Event pages.
- Choose a default Source Language for your Event. This will ensure the Event loads in the selected language and can be used with or without the Language Selector being set.
- Filter the list of available languages a user can choose from by selecting specific languages in the Supported Languages picklist.
While using the Google Translate API is beneficial and provides a quick path for Event Planners to translate Events’ pages, we also recognize that these translations may not always be picture perfect or accurate.
We now have two great options to choose from to ensure you are able to provide accurately translated pages to your users and Attendees.
Our Data Dictionary feature can be utilized to override inaccurately translated button labels and static text on your Event pages. We also support multi-language Events with this feature. When setting up Data Data Dictionary Entries, you can specify different overrides with different languages of the same button label or static text. For information on configuring the Data Dictionary, please refer to this page.
Static Translations (Beta)
As of March 2022, our Static Translations feature is now in Beta! Similar to the functionality of the Data Dictionary override capability, we now have a solution which allows an Event Planner to override or simply write their own Translations in place of Google Translate's auto-translation. The feature supports multi-language events as well!
- Use our Candy Shop to install or upgrade to Blackthorn Events 3.56 or above.
- Beta opt-in (please reach out to Blackthorn Support to submit a request).
- Review Base Package documentation to learn about our new Translations object in Salesforce.
- The Language field is a required field on the Translation record.
- Navigate to the Blackthorn | Events Admin page and click the Upgrade tab.
- Click Upgrade Translation Layouts, which will deploy all the supported fields to the Translation page layout.
Important to Know
- When an Event Admin creates a Translation record from a record related to an Event, both the Event lookup and the parent record lookup record are set automatically.
- After creating a Translation record from a record related to an Event, the user will be blocked from setting more than one lookup on that Translation record.
- Forms, Form Elements, Form Element Condition, Form Big List Option, and Keywords cannot have the Event lookup since each of the items listed can be used by multiple Events.
Creating Translation Records
If an Event Admin tries to create a duplicate Translation record from a related record with the same Language, they will be unable to save the record and will receive the following error message. “Only one Translation record can be created per parent record and language, such as one Translation per Session’s or Event Item’s language.”
Navigate to an Event record and find the Translations Related List.
Click the down arrow and then click New.
Select a value (language) for Language.
NOTE: The value (language) selected here directly correlates with our Language Selector values on the Event page.
Type or copy/paste your translated values directly into the equivalent fields on the Translation record.
NOTE: You can only translate fields from a single record per Translation record. For example, if you have an Event with one Event Item and one Session. You will need to create three Translation records for the same language: one for the Event fields, one for the Event Item fields, and one for the Session fields.
- Save your Translation.
- Click Update or Publish on your Event.
- Launch your Event and change the Language Selector to match that of your Translation records.
Success! You'll see that your static Translations are visible in place of the Google Translate translation.
When an Attendee selects a language on the Event page, all records related to that language will be queried.
Objects and Fields Available for Translation
The following objects and fields are currently supported for translation.
- AttendeeLink Message
- Checkout Details
- Precheckout Details
- Success Message
- Short Description
- Social Message
- Waitlist Message
- WiFi Message
- Public Item Name
- Short Description
- Display Name
- Account Name
- Display Name
Custom Event Tab
- Submitted Message
- Question Text Only
- Question Rich Text
- Picklist Values
Form Element Condition
- Selected Value
Form Big List Option
Translation Object Layout
The page layout for the Translation object now includes the following sections and related fields.
|Section Title||Field Label|
|Public Item Name|
|Form Element Condition||Condition Value|
|Form Big List Option||Option Value|
|Custom Event Tab||Content|
|FAQ Category||FAQ Category Name|