Blackthorn has multiple translation options for Events that will fit various use cases.
Static Translations Feature now in Beta!
Please reach out to our support team if you'd like to participate in as an early adopter!
The following changes only apply to Translations using Google’s API:
- If a
Source Languageis set on the Event Settings, the Event Page URL will automatically be displayed in that language. Language can be changed by the Language Selector (if enabled).
- If a
Source Languageis NOT set on the Event Setting, then the Event Page URL will automatically be displayed in the language related to the user’s browser locale setting. Language can be changed by the Language Selector (if enabled).
- If a
Source Languageis set on the Event Setting related to an Event Group, then the Event Group URL will automatically be displayed in that language. Language can be changed by the Language Selector (if enabled).
- If a
Source Languageis NOT set on the Event Setting related to an Event Group, then the Event Group URL will automatically be displayed in the language related to the user’s browser locale setting. Language can be changed by the Language Selector (if enabled).
Blackthorn harnesses the power of Google Translate as the basis of our Event translation capabilities.
By default, with no specific Salesforce configuration, Event pages load in English. A user may change the language by using the language selector on the Event.
From your Event Settings record, you can also:
- Turn the
Language Selectoroff to hide it from your Event pages
- Choose a default
Source Languagefor your Event. This will ensure the Event loads in the selected language and can be used with or without the
- Filter the list of available languages a user can choose from by selecting specific languages in the
While using the Google Translate API is beneficial and provides a quick path for Event Planners to translate Events’ pages, we also recognize that these translations may not always be picture perfect or accurate.
We now have two great options to choose from to ensure you are able to provide accurately translated pages to your users and Attendees.
Our Data Dictionary feature can be utilized to override inaccurately translated button labels and static text on your Event Pages. We also support multi-language Events with this feature. When setting up Data Dictionary Entries, you can specify different overrides with different languages of the same button label or static text. For information on configuring Data Dictionary, please refer to this page.
As of March 2022, our Static Translations feature is now in Beta! Similar to the functionality of the Data Dictionary override capability, we now have a solution which allows an Event Planner to override or simply write their own Translations in place of Google Translate's auto-translation. The feature supports multi-language events as well!
- Use our Candy Shop to install or upgrade to Blackthorn Events 3.56 or above.
- Beta opt-in (please reach out to our Support team to submit a request).
- Review Base Package documentation to learn about our new Translations object in Salesforce.
Languagefield is a required field on the Translation record.
- Navigate to the Blackthorn | Events Admin page and click the
Upgrade Translation Layouts, which will deploy all the supported fields to the Translations page layout.
- When an Event Admin creates a Translation record from a record related to an Event, both the Event lookup and the parent record lookup record are set automatically.
- After creating a Translation record from a record related to an Event, the user will be blocked from setting more than one lookup on that Translation record.
- Forms, Form Elements, Form Element Condition, Form Big list Option, and Keywords cannot have the Event lookup since each of the items listed can be used by multiple Events.
Duplicate Translation Records
If an Event Admin tries to create a duplicate Translation record from a related record with the same Language, they will be unable to save the record and will receive the following error message. “Only one Translation record can be created per parent record and language, such as one Translation per Session’s or Event Item’s language.”
- Navigate to an Event record and find the Translations related list.
- Click the down arrow and then click
Select a value for
NOTE: The value selected here directly correlates with our Language Selector values on the Event Page.
Type or copy/paste your translated values directly into the equivalent fields on the Translation record.
NOTE: You can only translate fields from a single record per Translation record. For example, if you have an Event with one Event Item and one Session. You will need to create three Translation records for the same language: one for the Event fields, one for the Event Item fields, and one for the Session fields.
- Save your Translation.
Publishon your Event.
- Launch your Event and change the language selector to match that of your Translation records.
Success! You'll see that your static Translations are visible in place of the Google Translate translation.
When an Attendee selects a language on the Event Page URL, all records related to that language will be queried.
The following objects and fields are currently supported for translation.
- AttendeeLink Message
- Checkout Details
- Precheckout Details
- Success Message
- Short Description
- Social Message
- Waitlist Message
- WiFi Message
- Public Item Name
- Short Description
- Display Name
- Account Name
- Display Name
- Submitted Message
- Question Text Only
- Question Rich Text
- Picklist Values
- Selected Value
The page layout for the Translation object now includes the following sections and related fields.
Form Element Condition
Form Big List Option
Custom Event Tab
FAQ Category Name
Updated 6 days ago