The Surveys tab lets you build and send post-event feedback surveys directly within the event workspace. Surveys collect structured ratings, open-ended comments, and Net Promoter Score (NPS) data from your attendees, with results aggregated in a summary dashboard.
🖼️ In the Forge app: The Surveys tab showing a survey builder with an NPS question, a rating question, and an open-text question.
Creating a Survey
- Go to the Surveys tab and click 'New Survey'.
- Give the survey a name (internal) and an intro message shown to respondents.
- Add questions using the question builder.
- Set a closing date (optional) — after which the survey link returns a 'survey closed' message.
- Save the survey as a draft.
Question Types
| Question Type | Description |
|---|---|
| Rating (1–5 stars) | Attendee selects a star rating. Good for session quality. |
| NPS (0–10 scale) | Standard Net Promoter Score question. Forge automatically calculates your NPS from responses. |
| Multiple Choice | Single selection from provided options. |
| Checkbox | Multiple selections from provided options. |
| Open Text | Free-form response. Good for suggestions and comments. |
| Yes/No | Binary choice. Good for logistics questions ('Did the venue meet your needs?'). |
Sending the Survey
Once the survey is ready, send it via email from the Communications tab — select the 'Post-Event Survey' template, which automatically includes the unique survey link per attendee. You can also configure the automated 'Survey Invitation' email (2 days post-event) to include the survey link.
Viewing Results
The Survey Results panel shows aggregate data: average rating per question, NPS score, multiple-choice distribution charts, and all open-text responses. Filter by ticket type or session to see if feedback differs across attendee segments.
By default, survey responses are not linked to individual attendees — respondents see a confirmation that their response is anonymous. If you need to link responses to attendees for follow-up, enable 'Identified Responses' in the survey settings.