Lookups and Individual Messages
  • 13 Jul 2022
  • 1 Minute to read
  • Dark
    Light

Lookups and Individual Messages

  • Dark
    Light

The Blackthorn Messaging Messenger component will leverage your Phone Number Lookup data in a few new ways.

  • Display phone number types in the To drop-down.
  • Alert you if you try to send a text to a landline (optional).
  • Automatically lookup a phone number when you send a text (optional).

Let's look at each one.

The component can now display the phone type next to each phone field listed in the To drop-down. This will help you quickly identify which phone numbers are not capable of receiving SMS.

When you're selecting a phone field to send a text message to, you will see one of the following icons:
individual messages_1

This indicates the phone number is either a Mobile or VoIP number. Mobile phone numbers are SMS-capable and are the type of phone numbers associated with a recipient's mobile phone. VoIP phone numbers are typically SMS-capable and are associated with an internet phone service, such as Google Voice, Skype, etc.
individual messages_2

This indicates the phone number is a landline. This is a business, home phone, or a phone number that is otherwise incapable of receiving SMS.
individual messages_3

This indicates the phone number has not been looked up, yet. Thus, we cannot determine what type of phone number it is. You would need to perform a lookup on the phone number before one of the above icons would be displayed.

You can turn on a setting that will alert you if you try to send a text to a landline. You will see a pop-up that lets you cancel sending the message.

You can turn on a setting to enable automatic lookups. When you send a text to a number that has not been looked up, it will first perform a lookup on the phone number. If the phone number is a landline, you will see a pop-up alerting you and allowing you to choose to proceed or cancel. If the phone number is not a landline the text message will be sent.