New feature alert!
Open-ended payment schedules have made their debut in version 4.32!
Think of this as lightweight subscriptions.
Payment Schedules allow you to create a series of forward-looking, scheduled Transactions based on criteria you define through our EZ preset or advanced fields. You can:
Relate the payment schedule to any object (standard/custom).
Auto captures payments.
Capture a valid Payment Method through the terminal that updates all related Transactions.
Automatically request payment through PayLink.
Create an advanced payment schedule for unique due dates.
Payment Schedules are related to the parent object(s) you defined in the Blackthorn | Payments Setup Wizard. Each parent object has a lookup field automatically created and placed on the Payment Schedule's Page Layout. This allows you to relate your parent object(s) to your Payment Schedule and to add the Payment Schedules related list to your parent object(s).
Payment Schedules out-of-the-box has lookups (relationships) to both
Contact objects. Just add the Payment Schedule related list to your Account and/or Contact Page Layouts.
The EZ Preset process is used for creating simple Payment Schedules.
- Navigate to our Payment Schedule object.
Lightning: Click on the App Launcher | Under "All Items" | Click on Payment Schedules.
Classic: Click on "All Tabs" ("+" icon in the top right) | Click on Payment Schedules.
- Click "New".
The best feature of our Payment Schedule object is the ability to mix and match the fields you enter for generating scheduled Transactions. There are certain required fields (not marked required on the Page Layout) that need to be filled in when creating an "EZ Preset" Payment Schedule.
EZ Preset: This field determines the frequency of each Transaction with their
Start Date: This date determines when the Payment Schedule should start. This date is the first Transaction's or the subsequent Transaction's if the first Transaction was captured immediately,
Count: Either of these fields will determine the number of Transactions that need to be created.
Total Amount: Either of these fields will determine the amount of each Transaction.
Initial Amount: First Transaction amount (for example initial fee + monthly amount) may be different than the other recurring payments.
If you use this field, you only need to enter in
Total Amount, but not both.
Payment MethodAdd the customer's related Payment Method if you want to automatically process the generated Transactions based on their due date. You can also use our PayLink feature where you would leave the Payment Method field blank and request payment through one of the Transaction's PayLinks. Once the customer pays through that link, ALL related Transactions and the Payment Schedule's Payment Method will be updated. Click here for additional information on PayLink.
Contact: If these fields are left blank and the related Payment Method's
Contactfields have a value, they will automatically populate onto the Payment Schedule.
Schedule Status: "Draft" and "Generate" need to be set manually (or defaulted). The rest of the picklist values are set automatically based on the status of related Transactions. To generate the Transactions for your Payment Schedule, the
Schedule Statusneeds to be set to "Generate". That triggers the system to create all Transactions based on your Payment Schedule's EZ Preset and/or advanced fields.
Payment Status: This field is updated automatically. Do not change.
Balance Due, and
Next Payment Date: Are automatically set roll-up fields from the related Transactions.
Capture First Transaction Now: If there is a related Payment Method and the
Schedule Status= "Generate", the first Transaction will be captured immediately through a real-time API call to Stripe.
Auto-Process Transactions: This field is checked by default. Once related Transactions are created, each one will auto-process based on their due date.
A valid Payment Method is needed in order to auto-process the Transaction. See our transaction documentation for more information.
There are additional use cases where the Payment Schedule's frequency needs to be more complex than what is provided in the "EZ Preset" fields and for those use cases, you will want to use the advanced fields.
You will still need to enter in all the required
and optional fields above with the exception of the
EZ Preset field. That field is being replaced by all the advanced schedule fields.
For example, if your Payment Schedule needs to capture a payment once every three weeks, you would use our advanced schedule fields.
Repeats = Weekly.
Frequency = 3; Showing each Transaction's
Due Date will be three weeks apart.
As you see in the below images, a Payment Schedule was created using the advanced fields
Frequency instead of the
EZ Preset field because I needed to capture a payment every three weeks.
- Keep in mind, if you did not add a valid Payment Method, nor requested for payment through PayLink the related Transactions will NOT capture a payment from your customer.
Open-Ended Payment Schedules are single amounts captured over and over again, with no ending date defined. The Payment Schedule will continue until you close it.
Recurrence Method field defines the type of open-ended payment schedule you want.
- None = Payment Schedule is not open-ended and will end after the number of completed transactions match
- Keep One Open = After 1 Transaction is completed, another open transaction is generated on the same frequency.
- Auto-renew = After all initial transactions are completed, the Payment Schedule will generate the full
Countagain, such as 12 original, now 12 new future transactions.
Default the number of initial transactions created...
There is a custom setting that allows you to define the default number of transactions to be created for "Keep One Open" and "Auto-Renew" options. The current default is 12 transactions.
Navigate to custom settings -> click manage next to Blackthorn | Payments Triggers -> update the default "Count".
Keep One Open Example
Ez Preset: Monthly Recurrence Method: Keep One Open Count: 2
**This means that there will always be 2 open transactions.
Ez Preset: Monthly Recurrence Method: Auto-Renew Count: 2
**This means that after the two transactions are completed, two more will automatically generate.
**If you didn't set the
Count, 12 transactions would be created based on the default custom setting.
Future - When there are open transactions & none of them are captured
Active - When the related transactions has at least one completed, few are open, and none are canceled.
Completed - All transactions were captured (failed and successful)
Canceled - All remaining transactions are canceled. There is a cancel button on Payment Schedule.
Failed - If there are failed transactions with future open transactions.
Canceled and Refunded - All completed transactions are refunded and the remaining "Open" transactions are canceled.
Good Standing - All Transactions are completed
Overdue - Current transaction that has past the due date
Failed to Collect - Current transaction has failed
Partially Paid - Total captured < the total amount of schedule
Paid - Total captured = the total amount of schedule
Partially Refunded - When a transaction is refunded & Total captured < the total amount of schedule
Refunded - when Paid =0 & there are no more Transactions left to be captured
When a Payment Schedule is canceled, the status on the Payment Schedule will be set to "Canceled" and the Transaction Status of all open Transactions related to the Payment Schedule will also be updated to "Canceled". Use any of the below options to cancel an active Payment Schedule
Click on the Cancel button to cancel the Payment Schedule
There is a hidden (off the page-layout) checkbox field (label: Cancel Payment Schedule) on the Payment Schedule object. Check this checkbox using automation logic (Workflow, Process Builder or Flow) to cancel the Payment Schedule.
When deleting a Payment Schedule record, all related "Open" Transactions will be deleted as well. Any Transactions with a different status than "Open" will not be deleted and continue to relate to the parent record (ie Contact, Account, Custom Object, etc...)
From the Payment Schedule: Updating the
Payment Method updates all related "Open" Transactions. For example, if a customer wants to change their Payment Method at any time during the schedule, just update the
Payment Method field and the remaining "Open" Transactions will be updated.
From the Related Transaction: Updates to the
Payment Method on an "Open" Transaction are rolled up to the related Payment Schedule, then rolled-down to all other "Open" related Transactions. For example, if a customer updates their Payment Method through PayLink on one Transaction, all other related Transactions and the Payment Schedule's
Payment Method will be updated unless the
Don't Auto-Update Payment Method field is checked.
From the Payment Schedule: If the
Contact lookup fields are populated when the Payment Schedule was first created or edited, all related "Open" Transaction's
Contact will be populated or updated.
- Setup a Default Payment Method for your Contact and Account Records.
- Understand how Transactions are processed.
- View all of our Custom Setting records.
If you have received an error with your Payment Schedule or have a question, please view our Troubleshooting and Frequently Asked Questions. If you still have Payment Schedule questions, please contact Blackthorn Support. We're happy to help!