Biometric Authentication

Users can configure their Mobile Check-in app to use their device’s system biometric authentication to log in to the app.

Enable Biometric Authentication

1. Click the Gear icon.
2. Click Setup.
3. In the Quick Find box, search for and click “Manage Connected Apps.”
   
4. Click Edit next to “Mobile Check In.”
5. Click New next to Custom Attributes.
   
6. Set Attribute key = “ENABLE_BIOMETRIC_AUTHENTICATION.”
7. Set Attribute Value = ““1”.”
   
8. Click Save.

Disable Biometric Authentication

To turn off the biometric authentication, remove the custom attribute.

Important Notes

• When biometrics is enabled in Salesforce, and a user forces the app to close, the app will be locked. The user will need to authenticate again using biometrics or a password.
• If biometric authentication is enabled in Salesforce but users don’t enable it on their phone, they must enter their username and password after force-closing the app or after the biometric authentication timeout is reached.
• We recommend enabling biometric authentication on your phone if biometric authorization is enabled in Salesforce. Otherwise, you must enter your username and password each time after the app times out or is force-closed.

Logging In for the First Time

1. Enter your username and password.
   
2. If biometric authentication is enabled in Salesforce, a dialog will pop up asking whether you want to enable it or keep using password authentication.
   
3. The next time authentication is required, a screen will pop up asking you for biometric authentication. The device’s operating system handles this screen, which can vary between manufacturers, models, operating system versions, etc.
4. In the following screenshot, you can see the system asking the user to touch the fingerprint sensor. In other configurations, it might ask you for a face ID, iris scanner, etc.
   
5. If you cancel the biometric authentication flow, you can re-launch it by tapping the Log In with Biometric button.
   

Example

When the Mobile Check-in app exceeds its timeout period in the background, the login screen appears upon your return to the app. This behavior makes it appear that you logged out, even if your login session hasn’t expired. You can log in using your username and password or your device’s biometric authentication if enabled.

Please click here for more information about using the biometric ID app unlock feature for iOS and Android.