About Walk-up Attendee Registrations
The Event Settings Allow Walk Up Registrations field lets Event Organizers determine whether Event Staff can accept walk-up registrations by showing or hiding the Add Attendee button, providing greater control over the registration experience on the day of the Event.
If Allow Walk Up Registrations is checked, Event Staff will see the Add Attendee button and can accept walk-up registrations on the Mobile Check-in app. This update changes the default behavior.
If Allow Walk Up Registrations is unchecked (new default setting), Event Staff can only check in pre-registered Attendees.
Salesforce Versions Before 5.32
If the related Salesforce org uses an older version (prior to version 5.32) and doesn’t have the Allow Walk Up Registrations field, the Add Attendee button used for walk-up registrations will remain available on the Mobile Check-in app. Previously, the Add Attendee button disappeared when using older Salesforce versions.
Register an Attendee
Complete the steps below to register an Attendee for an Event from the Mobile Check-in app.
Go to the Select Event screen.
Click on an Event.
Click the three dots in the top right corner.
Click + Add Attendee.
Enter the Attendee’s information.
NOTE: If the Event Settings’ One Unique Attendee Email Per Event = “True” (checked), then the Attendee will only be registered if their email address isn’t associated with another Attendee registered for the Event. The registrant’s email address must be unique.Click Save.
The Attendee is now registered for the Event, and their Attendee record will be related to the Event in Salesforce.
