---
title: "General FAQ"
slug: "messaging-general-faq"
updated: 2024-02-01T20:54:34Z
published: 2024-02-01T20:54:34Z
canonical: "docs.blackthorn.io/messaging-general-faq"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.blackthorn.io/llms.txt
> Use this file to discover all available pages before exploring further.

# General FAQ

**Q: How do I cancel my Messaging plan in the app?** A: While users can perform upgrades from the Admin panel, there isn't a self-service option to cancel. Please contact [Blackthorn Support](https://community.blackthorn.io/s/support) to create a case, and they will help you cancel your subscription.

**Q: How do I remove phone numbers from my subscription?** A: The first step to remove one or more phone numbers is to contact [Blackthorn Support](https://community.blackthorn.io/s/support). We will then remove unwanted phone numbers from your Twilio and Salesforce accounts and update your subscription to reflect the correct number of phone numbers.