How Do I Increase our Message Balance?

Add Messages

To add additional messages to your balance, you can do the following:

  1. In Salesforce, go to the Messaging Administration page.
  2. Navigate to the SMS section (SMS icon on the left-hand side).
  3. Click the Add Messages button.
  4. Enter the Quantity of messages you want to purchase. You will see a confirmation of the price for these additional messages.
  5. Click Checkout.
  6. Confirm your payment method and click Buy Messages.

If the payment is processed successfully, your messages will be immediately added to your balance and your account will be placed back into "Active" status.

Having Issues?

If you're having any issues with the existing payment method, follow these steps:

  1. Go to the Messaging Administration page in Salesforce and remove the existing payment method by clicking the trash can icon next to it.
  2. Click the Add Card button and re-enter the card details.

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