How Do I Increase our Message Balance?
  • 03 May 2023
  • 1 Minute to read
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How Do I Increase our Message Balance?

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Article Summary

Add Messages

To add additional messages to your balance, you can do the following:

  1. In Salesforce, go to the Messaging Administration page.
  2. Navigate to the SMS section (SMS icon on the left-hand side).
  3. Click the Add Messages button.
  4. Enter the Quantity of messages you want to purchase. You will see a confirmation of the price for these additional messages.
  5. Click Checkout.
  6. Confirm your payment method and click Buy Messages.

If the payment is processed successfully, your messages will be immediately added to your balance and your account will be placed back into "Active" status.

Update Your Payment Method

Users can change the Payment Method at any time.

Update a Card’s Information

  1. Click the Add Card button.CardUICharge_1
  2. Update the First Name, Last Name, Card Number, Expiry Date, CVV, or address fields. CardUICharge_2
  3. Click Add Card.

Change the Default Payment Method

  1. Click Choose Default Payment.
  2. Select a Payment Method.
  3. Click ???  CardUICharge_3
  4. Once a card is set as the default Payment Method, it will remain the default Payment Method until changed.CardUICharge_4
Warning
Users cannot delete a card if it is set as the default Payment Method. 

Delete a Payment Method

Cards not set as the default Payment Method can be deleted at any time. 

  1. Click the ??? card you want to delete.
  2. Click Confirm.CardUICharge_5


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