---
title: "In-Session Ratings & Feedback"
slug: "in-session-ratings-feedback"
updated: 2026-06-11T15:47:37Z
published: 2026-06-11T15:47:37Z
canonical: "docs.blackthorn.io/in-session-ratings-feedback"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.blackthorn.io/llms.txt
> Use this file to discover all available pages before exploring further.

# In-Session Ratings & Feedback

Attendees can rate a Session and leave feedback in the Blackthorn Event Navigator app while the Session is still fresh — without waiting for a post-event survey. Each Session can include a five-level star rating and one open-ended feedback question.

> **Note:** In-session feedback complements your existing post-event surveys; it does not replace them. The in-app experience arrives automatically when attendees update Navigator. The supporting field and report ship in the **Events 5.47** Salesforce package and must be installed by an admin.

## For attendees

### Rate a Session

1. Open the Session from your **Agenda** or the Session detail page.
2. After the Session's start time, a **Rate this session** option appears.
3. Choose a star rating (1–5) and, if a feedback question is shown, type your response.
4. Tap **Submit** to save your rating and feedback. After submitting, you can reopen the Session and update your response at any time.

## For Event Organizers

### Enable feedback for a Session

In-session feedback is controlled per Session, with an event-level default:

- Turn in-session feedback **on or off per Session**.
- Set an **event-level default** that new Sessions inherit.
- **Apply settings in bulk** across multiple Sessions at once.
- Attendees can also be sent a push notification that deep-links straight to the session page.

### View results

Event Organizers can view the feedback collected for each Session, including the aggregated star rating and the written responses. Use the **Session Attendee Feedback** report (in the Blackthorn Events Reports folder) to review feedback across Sessions.

## Where the data lives in Salesforce

| Object | Field | Type | Purpose |
| --- | --- | --- | --- |
| Session Attendee (`conference360__Session_Attendee__c`) | `Session_Feedback__c` | Long Text Area (32,768) | The attendee's open-ended written feedback, submitted via the Navigator app. |
| Session Attendee (`conference360__Session_Attendee__c`) | `Rating__c` | — | The five-level star rating (existing field; this release adds the in-app rating experience). |
| Session (`conference360__Session__c`) | `Average_Session_Rating__c`, `Total_Ratings__c`, `Session_Attendee_Count__c` | Rollups | Aggregate rating values rolled up from Session Attendees (existing fields). |

A new **Session Attendee Feedback** report ships in the Blackthorn Events Reports folder, backed by a new "Sessions with Session Attendees" report type.

> Released in Navigator **v1.7** (May 2026 train), with Blackthorn **Events 5.47**.