Allow your Attendees to contact you with any questions about your Event!
Overview
The Contact Us feature allows Event Organizers to easily receive questions and comments from the Event's Attendees.
To reduce spam emails and deter automated submissions sent via the Contact Us feature,
a reCAPTCHA challenge was added to the Contact Us form. If there are reCAPTCHA loading issues while using a vanity domain or subdomain, please contact Blackthorn Support to have your domain allowlisted.
Instructions
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Add the Contact Us Email field to your Event page layout and enter the email address that should receive all the responses.
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The Contact Us field on the Event Settings record needs to be set to "Always".
Now you are ready to accept questions and comments.
Responses will show up in your email and look like this:
FAQs
Q: Are questions asked by registrants via the Contact Us Form on the Event page saved as records in Salesforce?
A: No, Blackthorn does not save questions asked by registrants during Event registration as Salesforce records.
Q: How do I respond to my Attendee?
A: To respond to your Attendee, click on the email within the message. This will pop open a new message where you can reply back. Clicking the Reply All button will send your message back to Blackthorn Support.