Waitlisting

You can set up a waitlist that automatically triggers when your event reaches capacity, a specific event item sells out, or when a session reaches capacity.

Waitlisting will be supported in August 2019

There are waitlisting fields on the Event, Event Item, and Session objects but they currently don't do anything now.

Event and Event Item Waitlist Validations

NOTE: When waitlisting is enabled on the Event, you cannot enable waitlisting on the Event Ticket & vice versa.

Event Waitlisting

  • Enable waitlisting on the event by checking the Waitlist Enabled field.

  • Define the Waitlist Capacity if there is one.
    If there is unlimited capacity, leave that field blank.

  • The Waitlisted and Remaining Waitlist Capacity fields are automatically updated based on the attendees who are waitlisted.

  • Make sure the Total Capacity is defined.
    Initially that number is the summary of all Quantity Available tickets, but it can be overridden.

Once the Remaining Capacity is 0, then all the subsequent Attendees will have a Registration Status = Waitlisted - Pending.

Waitlist Email

If you have activated our Waitlisted Email workflow, when the status is updated to Waitlisted - Pending, an email is immediately sent to the attendee.

Once the Remaining Waitlist Capacity is 0, then the Event will be Sold Out.

Event Ticket Waitlisting

  • Enable waitlisting on the event item by checking the Waitlist Enabled field.

  • Define the Waitlist Capacity if there is one.
    If there is unlimited capacity, leave that field blank.

  • The Waitlisted and Remaining Waitlist Capacity fields are automatically updated based upon the waitlisted attendees.

  • Make sure the Quantity Available is defined.
    The Quantity Available field needs to be defined so that when the Remaining Quantity is 0, Attendees will be waitlisted.

Once the Quantity Remaining is 0, then all subsequent Attendees will have a Registration Status = Waitlisted - Pending.

Waitlist Email

If you have activated our Waitlisted Email workflow, when the status is updated to Waitlisted - Pending, an email is immediately sent to the attendee.

Once the Remaining Waitlist Capacity is 0, then the Ticket will be Sold Out.

Remove from Waitlist

For Event and Event Item waitlisting

When you are ready to remove an Attendee from the waitlist, update the Attendee's Registration Status to "Pending".

This will trigger the workflow rule to send an email to the Attendee, inviting them to complete their registration through the AttendeeLink. Since their status is "Pending" and an event item (ticket) was already selected, they will only have to answer any custom questions and pay for the ticket.
They will not be able to add additional tickets or change their ticket type.

Session Waitlisting

  • Enable waitlisting on sessions by checking the Waitlist Enabled field.

  • Define the Waitlist Capacity if there is one.
    If there is unlimited capacity, leave that field blank.

  • The Waitlisted and Remaining Waitlist Capacity fields are automatically updated based on the attendees who are waitlisted.

  • Make sure the Quantity Available is defined.
    The Quantity Available field needs to be defined so that when the Quantity Remaining is 0, Attendees will be waitlisted.

Once the Quantity Remaining is 0, then all the subsequent Session Attendees will have a Registration Status = Waitlisted - Pending.

Once the Remaining Waitlist Capacity is 0, then the Session will be Sold Out.

Waitlisting


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