Tickets

Main Event Ticket

A Main event ticket is a required Event Item, meaning that every Event must offer at least one Main event ticket. This ticket type also has the following characteristics.

• Primary ticket type for an Event.
• Use it for the target audience of the Event.
• It can be a free or paid ticket.

Guest Ticket

The Guest ticket is a secondary or alternate ticket that is used when there is a difference in price compared to the Main event ticket or to differentiate attendee populations (Ex. student vs parent). This ticket type also has the following characteristics. 

• Not required for an Event.
• Can be a free or paid ticket.
• Used to identify Attendees that belong to separate populations, opportunities, or campaigns.

• Enter a Public Item Name (required).
• Select an Event.
• Is the Main event ticket free or paid? If it is paid, enter the amount in the Price field. If the Main event ticket is free, check Free.
• Set Type = "Main event ticket". (If creating a Guest Ticket, set Type = "Guest".)
• Select a Visibility Control, if using.
• Check Waitlist Enabled to enable waitlisting.
• Enter a Description.
• Enter a value in the Sort Order field to change the order of the Event Items on the registration page.

• Enter the Quantity Available. If the field is blank, the Quantity Available will say “999,999”.
• The Quantity Remaining field updates automatically based on the equationQuantity Remaining = Quantity Available - Registered Quantity.
• If waitlisting is enabled, enter an amount in the Waitlist Capacity field if using. For more information about waitlisting, click here.
•  Enter a value in the Default Quantity Selection field to define the default quantity of Tickets, Guest Tickets, or Products that will be automatically added to the cart when an Attendee reaches the ticket selection step. If the number of remaining tickets is greater than 0 but less than the Default Quantity Selection, all remaining tickets will be added to the cart. 
  • NOTE: When an Attendee purchases Tickets, Guest Tickets, or Products from their AttendeeLink, the default quantity will not be added to the cart. (The original behavior is unchanged.)
• The Waitlisted field will summarize the Attendees who are waitlisted for the Event Item.

Select “Hide”, “Optional”, or “Required” for each of the fields below.

• Company
• Country
• Email
• Full Name
• Phone
• Title
• Address
• Dietary Preference
• Salutation
• Account Postal Code

Select “Hide”, “Optional”, or “Required” for each of the fields below.

• Company
• Country
• Email
• Full Name
• Phone
• Title
• Address
• Dietary Preference
• Salutation
• Account Postal Code

• Check Hidden if you would like to hide the Event Item from the Event checkout process.
• To set a minimum or a maximum number of Event Items allowed per order, enter the amounts in the Maximum Quantity and/or Minimum Quantity fields. More information is available here.
• Select a previously created Form or create a new one. Click here for more information about creating Forms and Form Elements.
• If you want the Donations and Products sections to be on their own pages, set the Event Settings field Display Donations & Products separately to “Yes” (checked). To continue using the current functionality, leave Display Donations & Products separately set to “No” (unchecked). 
  • Note: If a Form is related to a Donation or Product record, the Form will be displayed on the page with the Donation or Product.

The default sort order for Sessions is alphabetical. Sessions can also be sorted by Start Date and Start Time in ascending order. The list below describes how the Session’s sorting rule works in various scenarios.

• If there are multiple Sessions on a single day and each Session has a different Start Time, then the Sessions will be listed from the earliest Start Time to the last.
• If there are multiple Sessions with the same Start Time, BUT each Session has a different Start Date, then the Session with the earliest Start Date will be listed first.
• If multiple Sessions have the same Start Date and Start Time, the Sessions will be sorted alphabetically by Session Name.
• If there are multiple Sessions without a Start Date, the Sessions will be sorted alphabetically by Session Name.

The Data Dictionary can help Event Organizers inform potential Attendees of the number of available Tickets, Session spots, and Products using the following Keys.

• Key = “LBL_COUNT_TICKETS_REMAINING”
• Key = “LBL_COUNT_ITEMS_REMAINING”
• Key = “LBL_COUNT_SPOTS_REMAINING”   
• Key = “MSG_QUANTITY_TICKET_WAITLISTED”

IMPORTANT NOTE: These Keys do not work for Donations.

1. In the App Launcher, enter and click "Data Dictionary Group".
2. Click New. 
3. Enter a Data Dictionary Group Name.
4.  Click Save.

To show the amount of available Tickets, Sessions, or Products, you must include "{count}" in theValue field.

1. Click New next to the Data Dictionary Entry. In a Data Dictionary Group, each Data Dictionary Entry can only support one language. 
2. In this example, we’ll set Language / Locale to “English.” 
3. For Event Items with Typeset to “Main event ticket” or “Guest,” 
   1. Set Key = “LBL_COUNT_TICKETS_REMAINING”
   2. Set Value = “{count} Tickets Left in Event”
4. Click Add Row.
5. For Event Items withTypeset to “Other” (Products), 
   1. Set Key = “LBL_COUNT_ITEMS_REMAINING”
   2. Set Value = “{count} Products. Left in Event"
6. Click Add Row.
7. For Sessions, 
   1. Set Key = “LBL_COUNT_SPOTS_REMAINING”
   2. Set Value = “{count} Tickets Left in Session”
8. Click Add Row.
9. For waitlisted Tickets (Event Items with `Type` set to “Main event ticket” or “Guest”), 
   1. Set Key = “MSG_QUANTITY_TICKET_WAITLISTED”
   2. Set Value = “[count] Waitlist Spots Left”
10. Click Save. 
11. Click Back to return to the Data Dictionary Group record.

 Click here for the full Events Data Dictionary list.