Tickets
- 12 Nov 2024
- 8 Minutes to read
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Tickets
- Updated on 12 Nov 2024
- 8 Minutes to read
- Print
- DarkLight
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Overview
Main Event Ticket
A Main event ticket is a required Event Item, meaning that every Event must offer at least one Main event ticket. This ticket type also has the following characteristics.
- Primary ticket type for an Event.
- Use it for the target audience of the Event.
- It can be a free or paid ticket.
Guest Ticket
The Guest ticket is a secondary or alternate ticket that is used when there is a difference in price compared to the Main event ticket or to differentiate attendee populations (Ex. student vs parent). This ticket type also has the following characteristics.
- Not required for an Event.
- Can be a free or paid ticket.
- Used to identify Attendees that belong to separate populations, opportunities, or campaigns.
Create a Main Event Ticket
1. From a New Event Item window, add the following information in each section.
Information & Description
- Enter a Public Item Name (required).
- Select an Event.
- Is the Main event ticket free or paid? If it is paid, enter the amount in the Price field. If the Main event ticket is free, check Free.
- Set Type = "Main event ticket". (If creating a Guest Ticket, set Type = "Guest".)
- Select a Visibility Control, if using.
- Check Waitlist Enabled to enable waitlisting.
- Enter a Description.
- Enter a value in the Sort Order field to change the order of the Event Items on the registration page.
Availability & Limits
Enter information about the sales start/end dates.
- Sales Start Date
- Sales End Date
- Sales Start Time
- Sales End Time
Capacity & Waitlisting
- Enter the Quantity Available. If the field is blank, the Quantity Available will say “999,999”.
- The Quantity Remaining field updates automatically based on the equationQuantity Remaining = Quantity Available - Registered Quantity.
- If waitlisting is enabled, enter an amount in the Waitlist Capacity field if using. For more information about waitlisting, click here.
- Enter a value in the Default Quantity Selection field to define the default quantity of Tickets, Guest Tickets, or Products that will be automatically added to the cart when an Attendee reaches the ticket selection step. If the number of remaining tickets is greater than 0 but less than the Default Quantity Selection, all remaining tickets will be added to the cart.
- NOTE: When an Attendee purchases Tickets, Guest Tickets, or Products from their AttendeeLink, the default quantity will not be added to the cart. (The original behavior is unchanged.)
- The Waitlisted field will summarize the Attendees who are waitlisted for the Event Item.
How many Event Items can an Attendee purchase at one time?
The Maximum Quantity or number of Event Items purchased at one time cannot be larger than 10. Please contact Blackthorn Support if you would like to increase the number to 25.
Attendee Form
There are multiple fields on the Attendee Form that you can hide, make required, or show as optional for each Main event ticket.
For example, if you have a "Child Under 3 Yrs" ticket for sale, it is unlikely that the child has an email address. Therefore, you can hide the Email field from this Event Item's Attendee Form.
Select “Hide”, “Optional”, or “Required” for each of the fields below.
- Company
- Country
- Full Name
- Phone
- Title
- Address
- Dietary Preference
- Salutation
- Account Postal Code
Are you creating an Event Item in a Sandbox?
If you create an Event Item with Address set to “Optional” or “Required” in a Sandbox, you must set the Country field to “Required.” You will get an error if the Country field is set to “Hide” (default).
Live Attendee Form Example
How do I change the dietary preference options on the Attendee Form?
- Click the Gear icon.
- Click Setup.
- Click the Object Manager tab.
- In the Quick Find box, enter “Attendee.”
- Click Attendee.
- Click the Fields & Relationships tab.
- Click the Dietary Preference field.
- Scroll down to the Values section.
- Add, remove, or reorder values as needed.
Settings
- Select a previously created Form or create a new one. Click here for more information about creating Forms and Form Elements.
- Check Hidden if you would like to hide the Event Item from the Event checkout process.
- To set a minimum or a maximum number of Event Items allowed per order, enter the amounts in the Maximum Quantity and/or Minimum Quantity fields. More information is available here.
- Enter a value in the Default Quantity Selection field to define the default quantity of Tickets, Guest Tickets, or Products that will be automatically added to the cart when an Attendee reaches the ticket selection step. If the number of remaining tickets is greater than 0 but less than the Default Quantity Selection, all remaining tickets will be added to the cart. For example, if the number of remaining tickets is 3, but the Default Quantity Selection is “5,” then 3 tickets will be added to the cart.
- If the Attendee changes the number of tickets in their cart, they can move around the Event’s webpage, and no changes will be made to their cart based on the default quantity.
- NOTE: When an Attendee purchases Tickets, Guest Tickets, or Products from their AttendeeLink, the default quantity will not be added to the cart. (The original behavior is unchanged.)
2. Click Save & New to create a new Event Item or click Save.
Quantity Remaining Visibility
An Event Item’s Quantity Remaining will show on the registration page only when there are 10 or fewer Event Items available.
Create a Guest Ticket
Once a Main event ticket has been created, open a New Event Item window and add the following information to create a Guest ticket.
Information & Description
- Enter a Public Item Name (required).
- Select an Event.
- Is the Guest ticket free or paid? If it is paid, enter the amount in the Price field. If the Guest ticket is free, check Free.
- Set Type = "Guest".
- Select a Visibility Control, if using.
- Check Waitlist Enabled to enable waitlisting.
- Enter a Description.
Availability & Limits
Enter information about the sales start/end dates.
- Sales Start Date
- Sales End Date
- Sales Start Time
- Sales End Time
Capacity & Waitlisting
- Enter the Quantity Available. If the field is left blank, the Quantity Available will say “999,999”.
- The Quantity Remaining field updates automatically based on the equation, Quantity Available - Registered Quantity = Quantity Remaining.
- If waitlisting is enabled, enter an amount in the Waitlist Capacity field, if using. For more information about waitlisting, click here.
- The Waitlisted field will provide a summary of the Attendees who are waitlisted for the Event Item.
How many Event Items can an Attendee purchase at one time?
The Maximum Quantity or number of Event Items purchased at one time cannot be larger than 10. Please contact Blackthorn Support if you would like to increase the number to 25.
Attendee Form
There are multiple fields on the Attendee Form that you can hide, make required, or show as optional for each Guest ticket.
For example, if you have a "Child Under 3 Yrs" ticket for sale, it is unlikely that the child has an email address. Therefore, you can hide the Email field from this Event Item's Attendee Form.
Select “Hide”, “Optional”, or “Required” for each of the fields below.
- Company
- Country
- Full Name
- Phone
- Title
- Address
- Dietary Preference
- Salutation
- Account Postal Code
Are you creating an Event Item in a Sandbox?
If you create an Event Item with Address set to “Optional” or “Required” in a Sandbox, you must set the Country field to “Required.” You will get an error if the Country field is set to “Hide” (default).
Live Attendee Form Example
Settings
- Select a previously created Form or create a new one. Click here for more information about creating Forms and Form Elements.
- Check Hidden if you would like to hide the Event Item from the Event checkout process.
- To set a minimum or a maximum number of Event Items allowed per order, enter the amounts in the Maximum Quantity and/or Minimum Quantity fields. More information is available here.
2. Click Save & New to create a new Event Item or click Save.
Quantity Remaining Visibility
An Event Item’s Quantity Remaining will show on the registration page only when there are 10 or fewer Event Items available.
Important Notes
Quantity Remaining Visibility
An Event Item’s Quantity Remaining will show on the registration page only when there are 10 or fewer Event Items available.
Event Items
- Add Custom Fields to the "Ticket" page layout by completing the following steps:
- Navigate to Salesforce Setup > Object Manager.
- Search for and click on the Event Item object.
- Click "Field Sets."
- Click on "Blackthorn | Events Wizard Ticket Fields."
- Drag and drop a field into the list. To make the field required, hover over the field listed "In the Field Set" and click the wrench.
- Click Save.
- Add the Sort Order field to the Event Item page layout to be able to re-organize the order of the Event Items on the registration page. Then, select the order for each Event Item.
- Sessions will not be displayed during registration when the Event’s UI Experience = "Full-Width", and there is only one free Event Item with Sessions.
Sessions
- Session fields can be modified in-line or on the "Sessions Table."
- Add or remove Session fields by completing the following steps.
- Navigate to Salesforce Setup > Object Manager.
- Search for and click on the Event Item Session object.
- Click "Field Sets."
- Click on "Blackthorn | Events Wizard Event Item Session Fields."
- Drag and drop fields into the list. To make a field required, hover over the field listed "In the Field Set" and click the wrench.
- Click Save.
Sorting Sessions
Turn On Sorting Sessions By Date
By default, Sessions are sorted alphabetically. If you would like your Attendees to be able to sort by date, please contact Blackthorn Support to have the Feature Flag turned on.
- If there are multiple Sessions on a single day and each Session has a different Start Time, then the Sessions will be listed from the earliest Start Time to the last.
- If there are multiple Sessions with the same Start Time, BUT each Session has a different Start Date, then the Session with the earliest Start Date will be listed first.
- If multiple Sessions have the same Start Date and Start Time, the Sessions will be sorted alphabetically by Session Name.
- If there are multiple Sessions without a Start Date, the Sessions will be sorted alphabetically by Session Name.