Tickets
  • 23 Feb 2024
  • 4 Minutes to read
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Tickets

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Article Summary

Overview

Main Event Ticket

A Main event ticket is a required Event Item, meaning that every Event must offer at least one Main event ticket. This ticket type also has the following characteristics.

  • Primary ticket type for an Event.
  • Use it for the target audience of the Event.
  • It can be a free or paid ticket.

Guest Ticket

The Guest ticket is a secondary or alternate ticket that is used when there is a difference in price compared to the Main event ticket or to differentiate attendee populations (Ex. student vs parent). This ticket type also has the following characteristics. 

  • Not required for an Event.
  • Can be a free or paid ticket.
  • Used to identify Attendees that belong to separate populations, opportunities, or campaigns.

Create a Main Event Ticket

1. From a New Event Item window, add the following information in each section.

Information & Description

  • Enter a Public Item Name (required).
  • Select an Event.
  • Is the Main event ticket free or paid? If it is paid, enter the amount in the Price field. If the Main event ticket is free, check Free.
  • Set Type = "Main event ticket". (If creating a Guest Ticket, set Type = "Guest".)
  • Select a Visibility Control, if using.
  • Check Waitlist Enabled to enable waitlisting.
  • Enter a Description.
  • Enter a value in the Sort Order field to change the order of the Event Items on the registration page.

Event Item_Create_Img with Sort Order

Availability & Limits

Enter information about the sales start/end dates.

  • Sales Start Date
  • Sales End Date
  • Sales Start Time
  • Sales End Time

Capacity & Waitlisting

  • Enter the Quantity Available. If the field is blank, the Quantity Available will say “999,999”.
  • The Quantity Remaining field updates automatically based on the equation Quantity RemainingQuantity Available - Registered Quantity.
  • If waitlisting is enabled, enter an amount in the Waitlist Capacity field if using. For more information about waitlisting, click here.
  • The Waitlisted field will summarize the Attendees who are waitlisted for the Event Item.

Event Item_Avail and Capacity

How many Event Items can an Attendee purchase at one time?
The Maximum Quantity or number of Event Items purchased at one time cannot be larger than 10. Please contact Blackthorn Support if you would like to increase the number to 25.

Attendee Form

There are multiple fields on the Attendee Form that you can hide, make required, or show as optional for each Main event ticket.

For example, if you have a "Child Under 3 Yrs" ticket for sale, it is unlikely that the child has an email address. Therefore, you can hide the Email field from this Event Item's Attendee Form.

Event Item_Attendee Form Settings

Select “Hide”, “Optional”, or “Required” for each of the fields below.

  • Company
  • Country
  • Email
  • Full Name
  • Phone
  • Title
  • Address
  • Dietary Preference
  • Salutation
  • Account Postal Code

Live Attendee Form Example

EventItem_Ticket_AttendeeForm

Settings

  • Select a previously created Form or create a new one. Click here for more information about creating Forms and Form Elements. 
  • Check Hidden if you would like to hide the Event Item from the Event checkout process. 
  • To set a minimum or a maximum number of Event Items allowed per order, enter the amounts in the Maximum Quantity and/or Minimum Quantity fields. More information is available here.

2. Click Save & New to create a new Event Item or click Save.

Quantity Remaining Visibility
An Event Item’s Quantity Remaining will show on the registration page only when there are 10 or fewer Event Items available.

Create a Guest Ticket

Once a Main event ticket has been created, open a New Event Item window and add the following information to create a Guest ticket.

Information & Description

  • Enter a Public Item Name (required).
  • Select an Event.
  • Is the Guest ticket free or paid? If it is paid, enter the amount in the Price field. If the Guest ticket is free, check Free.
  • Set Type = "Guest".
  • Select a Visibility Control, if using.
  • Check Waitlist Enabled to enable waitlisting.
  • Enter a Description.Event Item Object_2

Availability & Limits

Enter information about the sales start/end dates.

  • Sales Start Date
  • Sales End Date
  • Sales Start Time
  • Sales End Time

Capacity & Waitlisting

  • Enter the Quantity Available. If the field is left blank, the Quantity Available will say “999,999”.
  • The Quantity Remaining field updates automatically based on the equation, Quantity Available - Registered Quantity = Quantity Remaining.
  • If waitlisting is enabled, enter an amount in the Waitlist Capacity field, if using. For more information about waitlisting, click here.
  • The Waitlisted field will provide a summary of the Attendees who are waitlisted for the Event Item.Event Item_Avail and Capacity
How many Event Items can an Attendee purchase at one time?

The Maximum Quantity or number of Event Items purchased at one time cannot be larger than 10. Please contact Blackthorn Support if you would like to increase the number to 25.

Attendee Form

There are multiple fields on the Attendee Form that you can hide, make required, or show as optional for each Guest ticket.

For example, if you have a "Child Under 3 Yrs" ticket for sale, it is unlikely that the child has an email address. Therefore, you can hide the Email field from this Event Item's Attendee Form.

Event Item_Attendee Form Settings

Select “Hide”, “Optional”, or “Required” for each of the fields below.

  • Company
  • Country
  • Email
  • Full Name
  • Phone
  • Title
  • Address
  • Dietary Preference
  • Salutation
  • Account Postal Code

Live Attendee Form Example

EventItem_Ticket_AttendeeForm

Settings

  • Select a previously created Form or create a new one. Click here for more information about creating Forms and Form Elements.
  • Check Hidden if you would like to hide the Event Item from the Event checkout process.
  • To set a minimum or a maximum number of Event Items allowed per order, enter the amounts in the Maximum Quantity and/or Minimum Quantity fields. More information is available here.

2. Click Save & New to create a new Event Item or click Save.

Quantity Remaining Visibility
An Event Item’s Quantity Remaining will show on the registration page only when there are 10 or fewer Event Items available.


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