Products
- 13 Nov 2024
- 4 Minutes to read
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Products
- Updated on 13 Nov 2024
- 4 Minutes to read
- Print
- DarkLight
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Overview
Out of the box, you can create a Product, provide a description, define the sales start and end dates, and track the quantity sold. In addition to the items just described, we also provide the features covered below.
Event Page Layout
The section “Products” was added to the Event page layout. The Products section will include the following fields: Item Name, Attendee, Attendee Full Name, Event, and Unit Price.
New Fields
As the Products feature grows, new fields and functionality will be added. This section will provide information about each one as it is added.
Event Item Type
- Field Label: Event Item Type
- Field Name: conference360__Event_Item_Type__c
- Data Type: Formula(Text)
- Location: Line Item object
- Purpose: a text formula field that shows the type of Event Item
Purchased Products
- Field Label: Purchased Products
- Field Name: conference360__Purchased_Products__c
- Data Type: Checkbox
- Location: Attendee object
- Purpose: a checkbox field that shows whether an Attendee purchased a Product
Add Field to the Attendee Object
The new Purchased Products field on the Attendee object needs to be added manually as it is not added by default to the page layout.
Functionality
Event Item Record
- The Event Item Type for a Product is "Other".
- If a Product is added on the Event Item, it will be carried to the Line Item on the Invoice.
Line Item Record
- The Event lookup field has been added to the Line Item record to show which Event the Product is related to.
Checkout Process
- A Product’s information is added to a selected Attendee when the Product is added to the cart.
- If a Product’s information has not been added to an Attendee, the Product’s information will be added to the first Attendee.
Limitation
Custom Forms are NOT supported for Products.
Create a Product
- Once a Main event ticket has been created, open a New Event Item window and add the following information to create a Product.
Information & Description
- Enter a Public Item Name (required).
- Select an Event.
- Enter an amount in the Price field.
- Set Type = "Other".
- Select a Visibility Control, if using.
- Check Waitlist Enabled to enable waitlisting.
- Enter a Description.
- Enter a value in the Sort Order field to change the order of the Event Items on the registration page.
Availability & Limits
Enter information about the sales start/end dates.
- Sales Start Date
- Sales End Date
- Sales Start Time
- Sales End Time
Capacity & Waitlisting
- Enter the Quantity Available. If the field is left blank, the Quantity Available will say “999,999”.
- The Quantity Remaining field updates automatically based on the equation, Quantity Available - Registered Quantity = Quantity Remaining.
- If waitlisting is enabled, enter an amount in the Waitlist Capacity field, if using. For more information about waitlisting, click here.
- Enter a value in the Default Quantity Selection field to define the default quantity of Tickets, Guest Tickets, or Products that will be automatically added to the cart when an Attendee reaches the ticket selection step. If the number of remaining tickets is greater than 0 but less than the Default Quantity Selection, all remaining tickets will be added to the cart.
- NOTE: When an Attendee purchases Tickets, Guest Tickets, or Products from their AttendeeLink, the default quantity will not be added to the cart. (The original behavior is unchanged.)
- The Waitlisted field will provide a summary of the Attendees who are waitlisted for the Event Item.
How many Event Items can an Attendee purchase at one time?
The Maximum Quantity or number of Event Items purchased at one time cannot be larger than 10. Please contact Blackthorn Support if you would like to increase the number to 25.
Attendee Form
There are multiple fields on the Attendee Form that you can hide, make required, or show as optional for each Donation.
For example, if you have a "Child Under 3 Yrs" ticket for sale, it is very unlikely that the child does not have an email address. You can hide the Email field from this Event Item's Attendee Form.
Select “Hide”, “Optional”, or “Required” for each of the fields below.
- Company
- Country
- Full Name
- Phone
- Title
- Address
- Dietary Preference
- Salutation
- Account Postal Code
Are you creating an Event Item in a Sandbox?
If you create an Event Item with Address set to “Optional” or “Required” in a Sandbox, you must set the Country field to “Required.” You will get an error if the Country field is set to “Hide” (default).
Live Attendee Form Example
Settings
- Select a previously created Form or create a new one. Click here for more information about creating Forms and Form Elements.
- Check Hidden if you would like to hide the Event Item from the Event checkout process.
- To set a minimum or a maximum number of Event Items allowed per order, enter the amounts in the Maximum Quantity and/or Minimum Quantity fields. More information is available here.
- Click Save & New to create a new Event Item or click Save.
Quantity Remaining Visibility
An Event Item’s Quantity Remaining will show on the registration page only when there are 10 or fewer Event Items available.