Overview

To use a custom Event Item, users need to create a new, unique custom picklist value in the Type field on the Event Item. A custom Event Item behaves like an Event Item with Type = "Main event ticket". This will resolve the “ticket type is not supported for registration” error.

The Event Item Type = "Other" should only be used for Products.

Event Item Types

There are three primary types of Event Items that can be added to an Event:

Tickets

Includes free and paid Main event tickets and Guest tickets.
Event Item = “Main event item” or Event ItemType = “Guest”
An Event Item with Type = "Main event ticket" must be included to publish an Event with a "Guest" Event Item.

Donations

Gives Attendees an easy way to make a donation.
Event ItemType = “Donation”
An Event Item with Type = "Main event ticket" must be included to publish an Event with a "Donation" Event Item.

Products

Used to offer a product to Attendees.
Event ItemType = “Other”
An Event Item with Type = "Main event ticket" must be included to publish an Event with a "Product" Event Item.

Sort Event Items

Complete the following steps to change the sort order of your Event Items.

Add the Sort Order field to the Event Item page layout. If theSort Order field is already on the page layout, go to #2.
1. Click the Gear icon.
2. Click Setup.
3. Click the Object Manager tab.
4. In the Quick Find box, enter and click “Event Item.”
5. Click Page Layouts.
6. Click Event Item Layout.
7. Locate the Sort Order field.
8. Drag and drop it on the page layout.
9. Click Save.
Go to the Event Item record.
1. Click the Pencil icon for the Sort Order field.
2. Enter the correct number.
3. Click Save.
Click the related Event record.
Click Update.

Overview

Event Item Types

Sort Event Items

What's Next