DocumentLink Error Codes and Messages
- 13 Jul 2022
- 2 Minutes to read
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DocumentLink Error Codes and Messages
- Updated on 13 Jul 2022
- 2 Minutes to read
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| Status | API Error/Console Error | Description | Error on Client Side |
|---|---|---|---|
| 400 | E_INVALID_CODE: Invalid documentlink code | Invalid document code, it doesn't have a valid structure. | This DocumentLink is not valid. Please make sure you entered the correct URL. |
| 402 | E_UNLICENSED: No active license available | There is no active license for that Org. | This DocumentLink account has been suspended. If you are the account owner, please contact us to have your account re-activated at support+documentlink@blackthorn.io. |
| 403 | E_NOT_AUTHORIZED: App is not authorized to access org | License does not have an OAuth User, requires authentication. | This DocumentLink account is not set up correctly. If you are the account owner, please contact us for help with setting up your account at support+documentlink@blackthorn.io. |
| 404 | E_NOT_FOUND: Document not found | Document isn't found, either because it doesn't exist or there is a typo in the url. The document code has a valid structure. | This document is not available. |
| 500 | E_NOT_PAYABLE: Document is no payable | There is no payment gateway set. | Oops... Something unexpected just happened. Please try again or let us know if the issue persists. |
| 502 | E_INVALID_CLIENT: Payments API is not enabled | Payments API is not enabled/available for this org. | This DocumentLink account is not set up correctly. If you are the account owner, please contact us for help with setting up your account at support+documentlink@blackthorn.io. |
| 422 | E_CAPTURE_ERROR | Capture error, payment status is not 'Captured'. | No error shown on Client side. |
| 422 | E_CAPTURE_ERROR: Failed to close transaction | Capture error, transaction status is 'Open'. | No error shown on Client side. |
| 422 | E_CAPTURE_ERROR: ??????? | Payment failed, specific error message returned | No error shown on Client side. |
| 424 | E_PROCESS_ERROR: No successful payment method received from response | Payment method list is empty on response when creating new payment methods. | The transaction failed after the payment capture. Please contact XXXXX and confirm payment was received and attributed to this document. |
| 424 | E_PROCESS_ERROR: Cannot locate a captured transaction | Transaction list is empty on processing request. | The transaction failed after the payment capture. Please contact XXXXX and confirm payment was received and attributed to this document. |
| 500 | E_SERVICE_ERROR: Payments API is disabled | Blackthorn API has not been enabled for this org. | Oops... Something unexpected just happened. Please try again or let us know if the issue persists. |
| 500 | E_SERVICE_ERROR: ?????? | Server errors when sending requests to Salesforce API. | Oops... Something unexpected just happened. Please try again or let us know if the issue persists. |
| 500 | E_RESPONSE_ERROR: ?????? | Error on the capture request, specific error message returned. | Oops... Something unexpected just happened. Please try again or let us know if the issue persists. |
| 500 | E_RESPONSE_ERROR: No successful transactions received from response | Transaction list is empty on capture request. | Oops... Something unexpected just happened. Please try again or let us know if the issue persists. |
| 500 | E_RESPONSE_ERROR: Payment was declined | Transaction status is 'Failed' on capture request. | Oops... Something unexpected just happened. Please try again or let us know if the issue persists. |