DocumentLink Error Codes and Messages
  • 13 Jul 2022
  • 2 Minutes to read
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DocumentLink Error Codes and Messages

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Status API Error/Console Error Description Error on Client Side
400 E_INVALID_CODE: Invalid documentlink code Invalid document code, it doesn't have a valid structure. This DocumentLink is not valid. Please make sure you entered the correct URL.
402 E_UNLICENSED: No active license available There is no active license for that Org. This DocumentLink account has been suspended. If you are the account owner, please contact us to have your account re-activated at support+documentlink@blackthorn.io.
403 E_NOT_AUTHORIZED: App is not authorized to access org License does not have an OAuth User, requires authentication. This DocumentLink account is not set up correctly. If you are the account owner, please contact us for help with setting up your account at support+documentlink@blackthorn.io.
404 E_NOT_FOUND: Document not found Document isn't found, either because it doesn't exist or there is a typo in the url. The document code has a valid structure. This document is not available.
500 E_NOT_PAYABLE: Document is no payable There is no payment gateway set. Oops... Something unexpected just happened. Please try again or let us know if the issue persists.
502 E_INVALID_CLIENT: Payments API is not enabled Payments API is not enabled/available for this org. This DocumentLink account is not set up correctly. If you are the account owner, please contact us for help with setting up your account at support+documentlink@blackthorn.io.
422 E_CAPTURE_ERROR Capture error, payment status is not 'Captured'. No error shown on Client side.
422 E_CAPTURE_ERROR: Failed to close transaction Capture error, transaction status is 'Open'. No error shown on Client side.
422 E_CAPTURE_ERROR: ??????? Payment failed, specific error message returned No error shown on Client side.
424 E_PROCESS_ERROR: No successful payment method received from response Payment method list is empty on response when creating new payment methods. The transaction failed after the payment capture. Please contact XXXXX and confirm payment was received and attributed to this document.
424 E_PROCESS_ERROR: Cannot locate a captured transaction Transaction list is empty on processing request. The transaction failed after the payment capture. Please contact XXXXX and confirm payment was received and attributed to this document.
500 E_SERVICE_ERROR: Payments API is disabled Blackthorn API has not been enabled for this org. Oops... Something unexpected just happened. Please try again or let us know if the issue persists.
500 E_SERVICE_ERROR: ?????? Server errors when sending requests to Salesforce API. Oops... Something unexpected just happened. Please try again or let us know if the issue persists.
500 E_RESPONSE_ERROR: ?????? Error on the capture request, specific error message returned. Oops... Something unexpected just happened. Please try again or let us know if the issue persists.
500 E_RESPONSE_ERROR: No successful transactions received from response Transaction list is empty on capture request. Oops... Something unexpected just happened. Please try again or let us know if the issue persists.
500 E_RESPONSE_ERROR: Payment was declined Transaction status is 'Failed' on capture request. Oops... Something unexpected just happened. Please try again or let us know if the issue persists.