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DocumentLink Error Codes and Messages

Status

API Error/Console Error

Description

Error on Client side

400

E_INVALID_CODE: Invalid documentlink code

Invalid document code, it doesn't have a valid structure.

This DocumentLink is not valid. Please make sure you entered the correct URL.

402

E_UNLICENSED: No active license available

There is no active license for that Org.

This DocumentLink account has been suspended. If you are the account owner, please contact us to have your account re-activated at [email protected]

403

E_NOT_AUTHORIZED: App is not authorized to access org

License does not have an OAuth User, requires authentication.

This DocumentLink account is not set up correctly. If you are the account owner, please contact us for help with setting up your account at [email protected]

404

E_NOT_FOUND: Document not found

Document isn't found, either because it doesn't exist or there is a typo in the url.
The document code has a valid structure.

This document is not available.

500

E_NOT_PAYABLE: Document is no payable

There is no payment gateway set.

Oops... Something unexpected just happened. Please try again or let us know if the issue persists.

502

E_INVALID_CLIENT: Payments API is not enabled

Payments API is not enabled/available for this org.

This DocumentLink account is not set up correctly. If you are the account owner, please contact us for help with setting up your account at [email protected]

422

E_CAPTURE_ERROR

Capture error, payment status is not 'Captured'.

No error shown on Client side.

422

E_CAPTURE_ERROR: Failed to close transaction

Capture error, transaction status is 'Open'.

No error shown on Client side.

422

E_CAPTURE_ERROR: ???????

Payment failed, specific error message returned

No error shown on Client side

424

E_PROCESS_ERROR: No succesful payment method received from response

Payment method list is empty on response when creating new payment methods.

The transaction failed after the payment capture. Please contact XXXXX and confirm payment was received and attributed to this document.

424

E_PROCESS_ERROR: Cannot locate a captured transaction

Transaction list is empty on processing request.

The transaction failed after the payment capture. Please contact XXXXX and confirm payment was received and attributed to this document.

500

E_SERVICE_ERROR: Payments API is disabled

Blackthorn API has not been enabled for this org.

Oops... Something unexpected just happened. Please try again or let us know if the issue persists.

500

E_SERVICE_ERROR: ??????

Server errors when sending requests to salesforce API.

Oops... Something unexpected just happened. Please try again or let us know if the issue persists.

500

E_RESPONSE_ERROR: ??????

Error on the capture request, specific error message returned.

Oops... Something unexpected just happened. Please try again or let us know if the issue persists.

500

E_RESPONSE_ERROR: No successful transactions received from response

Transaction list is empty on capture request.

Oops... Something unexpected just happened. Please try again or let us know if the issue persists.

500

E_RESPONSE_ERROR: Payment was declined

Transaction status is 'Failed' on capture request.

Oops... Something unexpected just happened. Please try again or let us know if the issue persists.

Updated 9 months ago


DocumentLink Error Codes and Messages


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