DocumentLink Error Codes and Messages
  • 21 Sep 2023
  • 2 Minutes to read
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DocumentLink Error Codes and Messages

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Article summary

StatusAPI Error/Console ErrorDescriptionError on Client Side
400E_INVALID_CODE: Invalid documentlink codeInvalid document code, it doesn't have a valid structure.This DocumentLink is not valid. Please make sure you entered the correct URL.
402E_UNLICENSED: No active license availableThere is no active license for that Org.This DocumentLink account has been suspended. If you are the account owner, please contact us to have your account re-activated at Blackthorn Support.
403E_NOT_AUTHORIZED: App is not authorized to access orgLicense does not have an OAuth User, requires authentication.This DocumentLink account is not set up correctly. If you are the account owner, please contact us for help with setting up your account at Blackthorn Support.
404E_NOT_FOUND: Document not foundDocument isn't found, either because it doesn't exist or there is a typo in the url. The document code has a valid structure.This document is not available.
500E_NOT_PAYABLE: Document is no payableThere is no payment gateway set.Oops... Something unexpected just happened. Please try again or let us know if the issue persists.
502E_INVALID_CLIENT: Payments API is not enabledPayments API is not enabled/available for this org.This DocumentLink account is not set up correctly. If you are the account owner, please contact us for help with setting up your account at Blackthorn Support.
422E_CAPTURE_ERRORCapture error, payment status is not 'Captured'.No error shown on Client side.
422E_CAPTURE_ERROR: Failed to close transactionCapture error, transaction status is 'Open'.No error shown on Client side.
422E_CAPTURE_ERROR: ???????Payment failed, specific error message returnedNo error shown on Client side.
424E_PROCESS_ERROR: No successful payment method received from responsePayment method list is empty on response when creating new payment methods.The transaction failed after the payment capture. Please contact XXXXX and confirm payment was received and attributed to this document.
424E_PROCESS_ERROR: Cannot locate a captured transactionTransaction list is empty on processing request.The transaction failed after the payment capture. Please contact XXXXX and confirm payment was received and attributed to this document.
500E_SERVICE_ERROR: Payments API is disabledBlackthorn API has not been enabled for this org.Oops... Something unexpected just happened. Please try again or let us know if the issue persists.
500E_SERVICE_ERROR: ??????Server errors when sending requests to Salesforce API.Oops... Something unexpected just happened. Please try again or let us know if the issue persists.
500E_RESPONSE_ERROR: ??????Error on the capture request, specific error message returned.Oops... Something unexpected just happened. Please try again or let us know if the issue persists.
500E_RESPONSE_ERROR: No successful transactions received from responseTransaction list is empty on capture request.Oops... Something unexpected just happened. Please try again or let us know if the issue persists.
500E_RESPONSE_ERROR: Payment was declinedTransaction status is 'Failed' on capture request.Oops... Something unexpected just happened. Please try again or let us know if the issue persists.

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