Configure for Email-to-Case

  1. Install the Email-to-Case Extension Package:

  2. Once installation is complete, Turn on Detection for EmailMessage.

  3. You should receive the following notification:

  1. Congratulations! You have successfully configured Email Messages for Blackthorn Compliance.

Note: You still need to install Compliance from the AppExchange listing, but we will upgrade your existing package to include Email-to-Case support.


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