Configure for Email-to-Case

1. Install the Email-to-Case Extension Package:

   • production
   • sandbox

2. Once installation is complete, Turn on Detection for EmailMessage.

3. You should receive the following notification:

4. Congratulations! You have successfully configured Email Messages for Blackthorn Compliance.

Note: You still need to install Compliance from the AppExchange listing, but we will upgrade your existing package to include Email-to-Case support.