---
title: "Click to Call with CTI"
slug: "click-to-call-with-cti"
updated: 2024-03-14T14:29:44Z
published: 2024-03-14T14:29:44Z
canonical: "docs.blackthorn.io/click-to-call-with-cti"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.blackthorn.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Click to Call with CTI

In this article, we'll explore the feature that allows users to call within Salesforce!

## What happens when CTI is disabled?

When the CTI option is disabled, you won’t be able make any calls. A line over the phone icon also indicates that this feature won’t work. ![Phone 2 black_Click to Call with CTI](https://cdn.document360.io/f977eec0-500f-40a3-b663-724a51f78075/Images/Documentation/Phone%202%20black_Click%20to%20Call%20with%20CTI.png)

When the CTI option is enabled, the phone icon and phone number will appear as indicated below. ![Phone 2 blue_Click to Call with CTI](https://cdn.document360.io/f977eec0-500f-40a3-b663-724a51f78075/Images/Documentation/Phone%202%20blue_Click%20to%20Call%20with%20CTI.png)

## Enable CTI in Salesforce

1. Go to Setup.
2. In the Quick Find box, search for and click "Call Centers."
3. Open a Call Center App. (if installed eg: Zoom Phone Call Center)
4. Click **Manage Call Centers Users**.
5. Add a user to the App.
6. Log in to Blackthorn Messaging as the assigned user.
7. Click the Phone Number from Messaging Conversations and make your call.

Let's have a quick look!

[Embedded content](https://www.youtube.com/embed/WeQl13Vdn8Y)