Cancel Attendee Registration
  • 27 Jul 2022
  • 1 Minute to read
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Cancel Attendee Registration

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This feature allows the Attendee to cancel the registration without the need to contact the Event Planner/Organizer. This feature is applicable only for free Events.

Note:

We have enabled Cancel Attendee Registration for all Sandbox orgs. To Opt-In for production, please reach out to Blackthorn Support. We will enable the feature on a per org basis.

Cancellation Setup

Note: These fields may be added by default once you opt-in for the feature.

  1. Add the field Enable Cancel Registration to your Event Settings page layout.

    • Navigate to the Object Manager > Event Settings > Drag and drop the Enable Cancel Registration field to the page layout > Save.
  2. Add the fields Cancel Before Date and Cancel Before Time to your Event page layout.

    • Navigate to Object Manager > Event > Drag and drop the Cancel Before Date and Cancel Before Time fields to the page layout > Save.
Do you want to replace the default cancelation message?
  1. Go to the Event Settings for the Event.
  2. Add the custom message to the Ticket cancelation message field on the Event Settings record.

If your Attendee cancels their registration via their AttendeeLink, they will see the custom cancelation message.

Steps

  1. Go to your existing Event record and set the Cancel Before Date and Cancel Before Time fields to a future date/time.

  2. Click Save.
    Note: If the Cancel Before Date and Cancel Before Time are in the past, the Attendee will not be able to cancel the registration.

  3. The Attendee goes through the free Checkout process and gets a confirmation email with the AttendeeLink.

  4. In Salesforce, the Registration Status field is set to "Registered".

  5. To cancel the registration, the Attendee clicks the AttendeeLink and clicks Cancel Registration.

  6. In Salesforce, the Registration Status is set to "Canceled" and the Event's Remaining Capacity is updated.

Cancel Attendee Registration


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